From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private, or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently - every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing solutions, and turning ideas into reality, ALVARIA is the place for you. At ALVARIA, you will work with smart, dedicated, and motivated people to make a difference for the companies we serve.

Key activities include partner portfolio management, sales, services program execution, partner readiness and enablement. Defines, develops, and deploys long-range partner enablement strategies. Leads lectures on company products, drives solutions, and develops marketing tactics with partners. Stays abreast of current competition within assigned accounts and implements strategies to block competitive advancement.

ESSENTIAL FUNCTIONS

• Conduct Sales of Alvaria solutions through Channel Partners
• Work with Solution Consultant to assure support of Channel Partners on Discovery, Design, Demo, Defend and Deliver on solutions
• Work with Account Executives assigned to specific Accounts and/or verticals that are going to fulfill their opportunities via a Channel Partner
• Work with Channel Partner Office and Channel Development teams to assure Partner Readiness to sell, implement and support Alvaria solutions in Market
• Create strategy with Channel Partners by implementing Territory Plans and Account Plans and assure execution
• Management responsibility for people, planning, budgets and objectives for multiple departments, product lines, locations or disciplines.

SPECIALIZED KNOWLEDGE & SKILLS

• Highly specialized level of expertise in company products and services.
• Ability to communicate complex information to Customers and Channel Partners.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.
• Having broad expertise or unique knowledge, uses skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways. May be tasked with sales/development of new or strategic products.
• Acts independently to determine methods and procedures on new assignments and may provide guidance to lower-level personnel.
• Distinguished by additional specialized knowledge in breadth and/or depth, as well as record of success in sales

EDUCATION AND EXPERIENCE

• At least 3 years of partner channel sales experience.
• Experience on Contact Center software tools and services preferred.
• Bachelor's degree in relevant field preferred.
• Ability to travel to Channel Partner sites, Customers and internal meetings or events (national and/or international)

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.