Start the day excited to make a difference...end the day knowing you did. Come join our team.

Essential Functions & Responsibilities:

• Compiles requirements, creates solutions, and builds/configures/modifies applications.
• Investigates business and operational process opportunities and provides implementation advice to stakeholders.
• Monitors systems to ensure that system errors are resolved as soon as possible.
• Maintain system security and follow industry best practices, including HIPAA compliance.
• Performs other duties as assigned.

Technical Competencies (Major Functions)% of Time (approximate):

• IS Customer Support (IS issue diagnosis, troubleshooting/solutions, resolution, documentation) - 15%
• IS Quality Assurance (integrated testing, regulatory management, risk management) - 15%
• IS Project Management Support - 15%
• System Documentation - 15%
• System/Workflow Analysis and Configuration - 30%
• Other - 10%

Qualifications:

• High school diploma or equivalent required.
• Minimum of three years of experience in a related role.

Preferred Qualifications:

• EpicCare Ambulatory Certificate

Competency Model:

Business Acumen

• Understands the organization's strategic goals and how department goals support the organization.
• Seeks opportunities to extend and deepen learning of organization and area.
• Shares new information and knowledge with others.
• Be curious; question your assumptions when presented with an issue or question.
• Self-motivated to research and learn new information and explore new options.
• Seeks to maximize potential abilities and helps others.

Communication

• Expresses oneself clearly in conversations, business writing and interactions with others.
• Delivers oral and written communications that are impactful and persuasive to their intended audiences.
• Demonstrates a high level of emotional intelligence in the face of conflict.
• Responds to tickets and emails in a timely manner.

Planning and Organizing

• Manages and monitors time and resources effectively to complete assignments.
• Utilizes resources and gets involvement from others where appropriate.
• Shares information, materials, and time readily with others who need them.

Teamwork

• Encourages participation from all team members, regardless of role within organization; supports team members and customers.
• Identifies and works through conflict that may derail the collaborative process.
• Holds self and others accountable to create unifying goals and measure with peers.
• Support team through knowledge sharing and concise documentation.
• Applies the knowledge of fundamental IT concepts.
• Asks questions, diligently seeks and is receptive of guidance.

Drive Change

• Anticipates potential concerns/resistance to change and takes constructive steps to address them.
• Encourages others to adopt new methods or technologies that add value or improve performance.
• Keeps others focused on critical goals and deadlines through periods of change or ambiguity.
• Be flexible and adopt new processes and methods.
• Stay positive in attitude and actions.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.