Manager of Financial Aid Operations and Verification Processes
Daytona Beach, FL 
Posted 10 days ago
Job Description
Job Description

About Embry-Riddle Aeronautical University:

At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations.

With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.

Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program. To find out more about our benefits and why ERAU has been named a "Great College to Work For" for 13 consecutive years, visit our .

The Opportunity:

Join the Embry-Riddle Aeronautical University - Worldwide Campus in this critical role on our Financial Aid team. The Manager of Financial Aid Operations and Verification Processes assists in planning, organizing, training, and supervising the Financial Aid department to administer federal, state, and institutional financial aid funds and services. This role also performs standard financial aid duties such as needs analysis, verification, loan processing, appeal process, Return of Title IV Funds and satisfactory academic progress monitoring. The Manager will assist the Director of Financial Aid in maximizing communication about the various financial aid programs and improve service to students.

Job Roles and Responsibilities Include:

  • Oversee staff responsible for student correspondence including document imaging and requests for information. Ensure that requests are done within the required federal regulatory time period.

  • Work closely with Daytona Beach Operations Team to keep all software programs updated.

  • Provide leadership and training on federal, state, and institutional changes and improved processes.

  • Provide leadership and training on financial aid processes, entrance/exit loan counseling, and verification policies and procedures.

  • Assist with the reconciliation of award programs in compliance with federal, state and institutional requirements.

  • Assist with managing and maintaining financial aid policies and procedures.

  • Maintain verification manual.

  • Train staff when financial aid policies and procedures change.

  • Assist with daily quality reports and counsel the Worldwide Campus students regarding financial aid eligibility.

  • Assist with daily issues with Direct Loan and notify the Director of Financial Aid of any major issues.

  • Provide assistance to students regarding programs, and inform them of their rights and responsibilities associated with those programs.

  • Apply student aid awarding policies and procedure to determine what levels of financial assistance to offer students.

  • Maintain a working knowledge of all federal, state, and institutional regulations and related office policies and procedures.

  • Maintain a working knowledge of military educational benefits and their effect on student's financial need.

  • Advise students on debt management and financial planning in relation to college costs, particularly loan programs.

  • Evaluate the eligibility of applicants for financial assistance.

  • Maintain a working knowledge of other University offices' practices that affect financial aid (Admissions, Records and Registration, Student Financial Services, etc).

  • Manage and assist staff on daily workload to ensure established turnaround times are met.

  • Coordinate the overall management of Financial Aid Department.

  • Assist in the development and prepare necessary reports for the monitoring of financial aid award amounts to assist in the prevention of any regulatory violations and over awards of funding allocations.

  • Oversee third party operations for financial aid. Train and monitor third party operations in compliance with federal, state, and institutional regulation.

  • Attend and provide feedback to third party management and other ERAU departments.

  • Maintain knowledge of student eligibility as required for financial assistance in compliance with federal, state, and institutional guidelines to award accordingly to include student aid award procedures to determine what levels of financial assistance to offer student.


Required Qualifications:

  • Bachelor's degree*

  • 5-10 years of related professional experience

* An Associate's degree combined with 5-10 years related experience may be considered in lieu of Bachelor's degree requirement.

Required Skills, Knowledge, and Abilities:

  • Analytical skills with an in depth knowledge of information systems.

  • Technical expertise with Microsoft operating systems and Internet end-user applications.

  • Experience with high volume, sophisticated computerized environment using multitude of software packages.

  • Ability to install, configure, troubleshoot and maintain software applications and peripheral equipment used by the department.

  • Interpersonal skills necessary to deal effectively with staff, the public, and the university community.

  • Ability to handle complex administrative details with experience working in a fast-paced, multi-tasking environment.

  • Ability to work well under pressure and with frequent interruptions of work.

  • Demonstrated ability to contribute to and promote a team environment.

Preferred Skills, Knowledge, and Abilities:

  • Prior financial aid work experience.

  • Prior experience working with the Financial Aid Module of PeopleSoft Campus Solutions.

Embry-Riddle Aeronautical University recognizes the value of diversity and is dedicated to fostering a positive climate in which all students, faculty, and staff are encouraged in their professional, social, and intellectual pursuits. Embry-Riddle is committed to providing equal employment opportunity and affirmative action for qualified individuals. The University does not tolerate discrimination on the basis of race, creed, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, or any other status protected by federal, state, or local law.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
5 to 10 years
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