*Ideal candidate can work US Eastern Time hours and support international hours as needed.

As the Senior Manager of Global Employer Services, you'll work closely with cross functional partners to build & optimize processes, drive operational efficiency, reduce friction, support clinical managers, and eliminate pain points across Global Employer Services. This is a highly cross-functional role that will require close partnership spanning Product, Operations, Marketing, Sales, and Clinical teams. You will take ownership of Global Employer strategy, & management over a team running day to day initiatives.

What you'll be doing:

• Developing & executing the Global Pod's Employer Services strategy across core services, internal teams, and external partnerships
• Design policies and procedures related to employer services
• Act as a clinical liaison and leader to manage in-house care delivery opportunities inclusive of Critical Incident Response, Management Consultations, and dedicated Onsite support
• Provide training, clinical support and supervision to clinicians on the team
• Monitor end-to-end program health via a data-driven approach; consistently represent the health of the program, as well as requirements for improvement with Spring Health leadership
• Partner with Strategy, Product Marketing, Sales, and Customer Success to ensure that new business initiatives are represented appropriately in the market, and evolved to support unique customer needs
• Support dedicated clinical teams in activities such as assessments and referrals, ongoing case management, crisis counseling, and on-site or virtual group programs and trainings
• Focus on continuous quality improvement, clinical excellence, and solution-oriented problem solving.
• Be a point of contact with EAP clinical vendor partners as assigned.

What we expect from you:

• LCSW, LPC, LMFT, or equivalent independent licensure.
• 5+ years of behavioral health experience. Thorough knowledge of current principles and practices in the employee assistance field.
• Workplace employee assistance program experience. This could encompass managing a team of clinicians providing EAP workplace services such as Manager consults/ CIR's etc., and/or experience in providing these services yourself.
• Candidate will be interacting with HR leaders. Excellent communication, organizational and consultative skills.
• Previous experience with managing and supervising a team of licensed clinicians
• You have a deep love of operations, healthcare and strategy with a proven ability to think holistically while being highly analytical and detail-oriented
• You are a top performer, yet a collaborative and cross-functional leader who thrives in a culture of collaboration, accountability, and entrepreneurship
• You are a self starter who thrives when given autonomy, with proven ability and desire to influence organizational change and build effective internal and external relationships
• You are not afraid of getting your hands dirty and are equally comfortable balancing high-level operational strategy and in-the-weeds tactical implementation
• You are empathetic, communicative, and value feedback delivered in real-time
• You love working in and with teams, and want to invest deeply in building a supportive team culture
• Comfortable in amorphous environments and with constantly evolving responsibilities.
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks

The target salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And...

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Access to, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Health provides access to , a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Sabbatical Leave: When you're a Team Member at Spring Health and hit your four-year Springaversary, you'll be awarded a four week, fully paid, sabbatical leave.

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care.
• Access to is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
• Access to fertility care support through , in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes