Reporting to the Director of Strategic Account Management, you will be responsible for managing a book of business composed of some of Spring Health's largest and most valuable customers. You will be focused on supporting and growing these relationships, ensuring your customers are raving fans of Spring Health and supporting their strategy to eliminate barriers to mental health.

What you'll be doing:

• Serve as the strategic partner and mental health advocate for a book of business made up of Spring Health's largest and most valuable customers
• Develop and maintain positive working relationships with key stakeholders of both our customers and consultants
• Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics
• Own the customer lifecycle starting with implementation through the development of ongoing engagement strategies to contract renewals. This will include
• Timely action plans to manage all open issues
• Engagement communication ideation, strategy & execution, including virtual and on-site events
• Ongoing reporting and metrics to support strategies
• Business review creation and presentation to senior HR executives and business leaders
• Insightful, data-based recommendations
• Support during implementation to understand customer culture and dynamics
• Work cross-functionally to provide key customer feedback and process improvements
• Provide sales support as needed during finalist presentations for prospective customers
• Drive variable revenue (utilization based revenue) through targeted member engagement strategies

What we expect from you:

• Bachelor's degree or higher preferred
• A deep passion to transform the U.S. healthcare system, especially mental health
• Previous experience in the B2B2C vendor space
• 7+ years of experience in account management/customer success/implementation specialist/healthcare management at an early stage company
• Outstanding communication skills with a thoughtful and collaborative approach to relationships
• High integrity, organizational skills, and attention to detail
• Ability to thrive in a fast-paced and high-pressure environment
• Humility, resourcefulness, directness, ambition, professionalism
• Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
• Experience in upselling and retaining customers to drive additional revenue (recurring and variable)
• Creative use of problem-solving skills to ensure our partners are completely satisfied
• Ability to reconcile data from multiple sources to continually drive value
• Willing and able to travel as necessary (approx. 25%)

What we'd love to see:

• Previous exposure to complexities and challenges in employer benefits
• Demonstrated passion for, and understanding of, mental illness and broader U.S. healthcare system
• Experience using analytical tools and data visualization techniques to present key findings
• Experience with member communication strategies
• Proven track record of portfolio retention and growth
• Experience working cross-functionally with sales, marketing, data science, clinical, operations, product, engineering, and design teams
• Prior SaaS-based solutions experience

The target salary range for this position is $125,100 - $154,550, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And...

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Access to, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When you're a Team Member at Spring Health and hit your four-year Springaversary, you'll be awarded a four week, fully paid, sabbatical leave.

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care.
• Access to is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
• Access to fertility care support through , in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes