Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Trucks, buses, ships - when large loads or many people are set in motion, we are in our element at Freudenberg e-Power Systems. As one of the leading suppliers of emission-neutral energy systems for heavy-duty applications, we offer our customers long-standing expertise and unbeatable know-how. That's because we combine the best of both worlds by offering both battery and fuel cell systems.
You support our team as
Field Service Technician
Provide technical service to support the diagnosis and resolution of service returns or warranty claims in a timely fashion.
Serve as a part time field service tech to augment peak service work at customer locations.
Support customer integration and commissioning of XALT systems during product development and aftersales operations; ensure customers' adherence to XALT product guidelines and serve as the XALT commissioning authority for new applications.
Provide technical service for customers, along with Quotes and reports about inspection findings.
Lead root cause investigations using XALT's 8D tools and methods. Efficiently seek technical expertise from other cross functional teams within XALT when necessary.
Training customers and their stakeholders on system functionality, test, operation and repair best practices.
Organize and document all customer activity for tracking and developing best practices.
Consult with electrical, software, systems, and mechanical teams when intensive diagnostic work is required.
Define and disseminate customer preventative maintenance and service procedures.
Provide an active role in the development product documentation.
Assist with the fabrication of prototypes and test apparatus to meet development needs.
Participate in regular high voltage and battery system safety training.
Knowledge of medium and heavy duty truck markets and their propulsion systems (hybrid technology preferred).
Experience with high-voltage systems, batteries, is highly desirable.
Literacy in Windows, MS Office, and CAN( Vector) tools is highly desirable.
Hands-on skills to support troubleshooting of product electrical, Hydraulic, mechanical, and software issues.
Understanding of 8D or similar root cause investigation tools and methods.
5-10 years of experience in a related field.
3 year minimum experience working with customers in a field service and/or new product launch environment; educating customers on new product features and resolving issues.
Comfortable working at remote customer facilities as well as in a lab or machine shop environment.
ASE certs, Automotive R&D experience, Automotive/Heavy Equipment repair technician experience is desired.
College/University Degree in Technical or Engineering Field is desired.