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Field Service Technician
Midland, MI
Job Description
Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Trucks, buses, ships - when large loads or many people are set in motion, we are in our element at Freudenberg e-Power Systems. As one of the leading suppliers of emission-neutral energy systems for heavy-duty applications, we offer our customers long-standing expertise and unbeatable know-how. That's because we combine the best of both worlds by offering both battery and fuel cell systems. You support our team as Field Service Technician
Trucks, buses, ships - when large loads or many people are set in motion, we are in our element at Freudenberg e-Power Systems. As one of the leading suppliers of emission-neutral energy systems for heavy-duty applications, we offer our customers long-standing expertise and unbeatable know-how. That's because we combine the best of both worlds by offering both battery and fuel cell systems. You support our team as Field Service Technician
Responsibilities
- Provide technical service to support the diagnosis and resolution of service returns or warranty claims in a timely fashion.
- Serve as a part time field service tech to augment peak service work at customer locations.
- Support customer integration and commissioning of XALT systems during product development and aftersales operations; ensure customers' adherence to XALT product guidelines and serve as the XALT commissioning authority for new applications.
- Provide technical service for customers, along with Quotes and reports about inspection findings.
- Lead root cause investigations using XALT's 8D tools and methods. Efficiently seek technical expertise from other cross functional teams within XALT when necessary.
- Training customers and their stakeholders on system functionality, test, operation and repair best practices.
- Organize and document all customer activity for tracking and developing best practices.
- Consult with electrical, software, systems, and mechanical teams when intensive diagnostic work is required.
- Define and disseminate customer preventative maintenance and service procedures.
- Provide an active role in the development product documentation.
- Assist with the fabrication of prototypes and test apparatus to meet development needs.
- Participate in regular high voltage and battery system safety training.
Qualifications
- Knowledge of medium and heavy duty truck markets and their propulsion systems (hybrid technology preferred).
- Experience with high-voltage systems, batteries, is highly desirable.
- Literacy in Windows, MS Office, and CAN( Vector) tools is highly desirable.
- Hands-on skills to support troubleshooting of product electrical, Hydraulic, mechanical, and software issues.
- Understanding of 8D or similar root cause investigation tools and methods.
- 5-10 years of experience in a related field.
- 3 year minimum experience working with customers in a field service and/or new product launch environment; educating customers on new product features and resolving issues.
- Comfortable working at remote customer facilities as well as in a lab or machine shop environment.
- ASE certs, Automotive R&D experience, Automotive/Heavy Equipment repair technician experience is desired.
- College/University Degree in Technical or Engineering Field is desired.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5 to 10 years
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