The Director is expected to act as an Account Lead for a key client, group of clients, and/or a specific area of business to provide leadership, excellence in management, and expertise to support all aspects of Data Management projects within an account. The Account Lead provides general oversight, consistency in approach and leadership across an account where an account is covering multiple studies/projects. The Account Lead ensures that the team delivers quality outputs to the client.
The Account Lead functions as the key point of contact for the client and senior management of Data Management at Parexel. The Account Lead is responsible to ensure that DM teams involved with studies/projects are adequately trained in the client processes and systems and possess required competencies to carry out assigned tasks including the ability to work in a team environment.
The Account Lead will ensure adequate resources are available to support studies/projects contracted within a client account. The Account Lead manages or leads communication, governance, key performance indicator metrics, staff utilization, and resource recruitment strategy/allocation across different regions, ramp-up plan, and performs training modules if needed for the account within remit.
The Account Lead is responsible for understanding business objectives and ensures that Parexel achieves agreed revenue margins. The Account Lead is responsible for promoting new business by participating in account specific project bids and client representations as appropriate. The Account Lead is responsible for building relationships across Account Leads in other functions such as Global Data Operations, Strategic Account Leaders (SAL's), Client Relationship Directors, Business Development (or Enterprise Account), and Quality Management. The Account Lead is responsible for building a mutually beneficial relationship with the client fostering trust and honest on both sides.
The Account Lead is responsible for managing issues (or escalating issues if needed) and mitigating risks for both Parexel and Clients, by providing input into or developing contingency plans for the account.

Leadership Skills:
* Excellent ability to build and lead virtual teams independently and with authority
* Strong ability to manage managers and/or individual contributors
* Outstanding negotiation and organizational skills
* Excellent analytical and problem-solving skills
* Excellent communication skills with a diplomatic approach including the ability to work with various personalities and perspectives
* Excellent ability to manage multiple and varied tasks with enthusiasm, prioritize workload with attention to detail
* Effective time management to meet objectives
* Excellent ability to lead cross-functional initiatives within Global Data Operations
* Demonstrated proactive thought process to minimize and mitigate risk independently
* Demonstrated ability to conduct root cause analysis cross-functionally in business problem solving and process improvement development
* Ability to make appropriate decisions in ambiguous situations

Personnel Skills:
* Excellent interpersonal, oral, and written communication skills
* Strong ability to gain trust and confidence with a variety of clients as well as within Parexel
* Excellent learning ability and flexibility
* Excellent managerial courage, resilience, and ability to adjust to a rapidly changing environment

Excellent presentation skills: internal, external, and to large audiences (including experience or willingness to participate in conference presentations)
* Work with integrity
* Competent in written and oral English and local language (as applicable)
* Ability to travel as required
Business Operations Skills:
* Comprehensive knowledge of relevant software
* Excellent commitment to Quality
* Full understanding of GDO tasks, specifically within Data Management and Database Programming, regulatory requirements, and data standards
* Ability to identify any bottlenecks during operational processes and bring to the attention of the senior management team at Parexel while, in tandem, providing the client with potential solutions
* Lead and guide clients to finalize Key Performance Indicators (KPIs)/metrics
* Maintain maximum utilization of self and team
* Drive team compliance to SOPs
Knowledge and Experience:
* Significant work experience in similar position
* Acted in a leadership role in their area of expertise
* Strong, proven record of leading project and program teams, including previous line management experience with proven team success
* Excellent understanding of cross functional activities
* Demonstrated and comprehensive patient and customer service focus
* Robust knowledge of ICH-GCP Guidelines, local regulatory requirements and Parexel SOPs and study specific procedures
Education:
* Bachelor's degree preferably in a science or industry- related discipline or equivalent experience
* Master's degree preferably in a science or industry-related discipline or equivalent experience
* Certification or involvement in a professional society or organization is recommended