IT Business Analyst
Lexington, KY 
Posted 17 days ago
Job Description
IT Business Analyst

The IT Business Analyst accountable for the delivery (quality and deadline) of analytics. This includes driving business and technical discussions to define/design/deliver analytics, stakeholder and business analyst communication, capability to work with global teams (Cebu, Kolkata, Geneva, Lexington). It does require an advanced understanding of business processes and a great knowledge of technical architecture around CRM migration from Siebel to D365. This position is focused on Service Analytics, which includes managed assets, service call metrics and predictive analytics.


    • Management of end-to-end analytics projects
    • Follows process and project methodology, ensuring proper implementation and adoption
    • Advocates continuous improvement including identification of opportunities, adoption of best practices and standards
    • Assist the business leaders for change management, training, and communication to the user community in order to effectively use tools and systems
    • Assist with partnering with business leaders to build Analytics adoption that align to business strategies and goals
    • Coordination with cross regional teams


    • 5-15 years related work experience
    • At least 3+ years' experience with:
      • PowerBI
      • SQL / SQL DB
      • Data Warehouse / Data modelling
      • Microsoft Dynamics
    • Experience in Customer Services and/or Field Services area would be a plus
    • Ability to organize information, manage tasks and projects to support business needs
    • Demonstrated ability to interface effectively with intermediate levels of management
    • Ability to flexibly accept dynamically changing priorities


    • Bachelor's degree or equivalent required

Knowledge, skills & abilities:

    • Ability to organize, prioritize work, meet deadlines, and work independently
    • Ability to handle multiple projects and activities in a timely, organized manner
    • Requires technical and management skills appropriate to the position
    • Requires strong oral and written communication skills
    • Must be a creative problem solver, flexible, proactive, and work in a fast paced, ever changing environment
    • Ability to facilitate meetings and action plans
    • Must be a strong team player



Lexmark adheres to the requirements and embraces the spirit of affirmative action and equal employment opportunity (EEO).

Today, the Lexmark EEO policy incorporates requirements from numerous federal, state, and local laws and prohibits discrimination based on race, color, age, gender, sexual orientation, gender identity, national origin, religion, disability, and veteran status.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5 to 15 years
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