The IT Business Analyst accountable for the delivery (quality and deadline) of analytics. This includes driving business and technical discussions to define/design/deliver analytics, stakeholder and business analyst communication, capability to work with global teams (Cebu, Kolkata, Geneva, Lexington). It does require an advanced understanding of business processes and a great knowledge of technical architecture around CRM migration from Siebel to D365. This position is focused on Service Analytics, which includes managed assets, service call metrics and predictive analytics.

Responsibilities:

• • Management of end-to-end analytics projects
  • Follows process and project methodology, ensuring proper implementation and adoption
  • Advocates continuous improvement including identification of opportunities, adoption of best practices and standards
  • Assist the business leaders for change management, training, and communication to the user community in order to effectively use tools and systems
  • Assist with partnering with business leaders to build Analytics adoption that align to business strategies and goals
  • Coordination with cross regional teams

Qualifications:

• • 5-15 years related work experience
  • At least 3+ years' experience with:
    • PowerBI
    • SQL / SQL DB
    • Data Warehouse / Data modelling
    • Microsoft Dynamics
  • Experience in Customer Services and/or Field Services area would be a plus
  • Ability to organize information, manage tasks and projects to support business needs
  • Demonstrated ability to interface effectively with intermediate levels of management
  • Ability to flexibly accept dynamically changing priorities

Education/Training:

• • Bachelor's degree or equivalent required

Knowledge, skills & abilities:

• • Ability to organize, prioritize work, meet deadlines, and work independently
  • Ability to handle multiple projects and activities in a timely, organized manner
  • Requires technical and management skills appropriate to the position
  • Requires strong oral and written communication skills
  • Must be a creative problem solver, flexible, proactive, and work in a fast paced, ever changing environment
  • Ability to facilitate meetings and action plans
  • Must be a strong team player

#LI-KB1

#LI-REMOTE