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Technical Representative
South Burlington, VT
Job Description
DR Power Equipment
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the inc, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25unds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and the ability to adjust focus.
Generac Power Systems Inc. is an equal opportunity employer/Minorities/Females/Vet/Disability.
JOB SUMMARY: The Technical Representative is an inbound contact center representative responsible for supporting customers with parts orders.
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MINIMUM QUALIFICATIONS:
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Basic computer skills and the ability to learn new software
ESSENTIAL DUTIES:
ESSENTIAL DUTIES:
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Answer incoming customer calls. Actively listen and ask questions to understand customer needs, and proactively make parts and sales suggestions based on the discovery of customer needs.
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Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time
Bring important technical information to a supervisor or lead’s attention.
Stay up to date on products, product information, and training opportunities
Bring important technical information to a supervisor or lead’s attention.
Stay up to date on products, product information, and training opportunities
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KNOWLEDGE, SKILLS, AND ABILITIES:
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Ability to safeguard confidential customer information
Level of Independence: This position works under the direct supervision of the Supervisor, Technical support.
Level of Independence: This position works under the direct supervision of the Supervisor, Technical support.
| PHYSICAL DEMANDS |
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the inc, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25unds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and the ability to adjust focus.
Generac Power Systems Inc. is an equal opportunity employer/Minorities/Females/Vet/Disability.
Job Summary
Start Date
02/20/2023
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
8am-7pm
Salary and Benefits
$17.00
Plus, commission
Required Education
High School or Equivalent
Required Experience
1 to 2 years
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