Director, Commercial Center of Excellence
Temple, TX 
Posted 30 days ago
Job Description


The Director of the Commercial Center of Excellence (CCOE) will be responsible for establishing and leading a cross-functional, centralized CCOE that is responsible for setting and directing sales operations, developing a customer insights & analytics function, and enabling the salesforce with sales administration, capability-building, and tool/collateral development.


  • Defines the specific capabilities-tools, skills, roles-required for the CCOE.
  • Engages with cross-functional leaders (e.g., marketing, merchandising, pricing) to define the CCOE taxonomy and cross-functional interaction model.
  • Establishes the CCOE structure, determines jobs and related duties, and recruits/hires (internally and externally).
  • Establishes the cadences and routines with sales and cross-functional customers/stakeholders required to deliver the CCOE's mandate (e.g., sales performance management, value proposition, and continuous improvement process).
  • Reviews and optimizes the sales coverage model and structure.
  • Assesses, develops, and presents annual impact report for the CCOE with recommendations for continuous improvements, CCOE projects for the coming year, and capability strengths/gaps and associated budget.
  • Sets priority CCOE projects for the year and manages the function resource allocation process.
  • Conducts post-mortem of areas of success and opportunities for major projects.
  • Assesses appropriate level of resourcing and ways of collaborating with sales & BU's.
  • Ensures each function (sales operations, sales enablement & customer insights/analytics) delivers mandates. Assesses and reports quarterly KPIs for the COE and the value it is providing to business units.
  • Drives COE function work-planning and prioritization across tasks and projects.
  • Facilitates period meetings with business leadership and ensures routine sales operating processes are executed.
  • Conducts checkpoints with cross-functional stakeholders to ensure timely progress goal achievement.
  • Demonstrates integrity and trust, respect and appreciation of colleagues, and managerial courage.
  • Performs other duties as assigned.


  • Bachelor's degree required; MBA preferred.
  • 10 years of commercial support function experience.
  • 5 or more years of leadership experience in progressively increasing roles.
  • 4 or more years' experience working in a Commercial Center of Excellence or associated function (e.g., sales operations).
  • Deep familiarity with leading sales/commercial tools and systems (e.g., Salesforce, Tableau, Alteryx).
  • Strong knowledge of Microsoft Word and PowerPoint. Advanced Excel skills.
  • Experience establishing and/or leading a routine sales performance management process, commercial continuous improvement process, and developing and designing sales coverage models.
  • Ability to lead a large organization and influence cross-functional stakeholders to achieve objectives.
  • Strong analytics and conceptual problem solving.
  • Strong presentation and communication skills.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Self-motivation and ability to exercise initiatives. Comfort with ambiguity / entrepreneurship.
  • Results-oriented within the context of a collaborative team environment.
  • Agile and adaptable to the organization's changing needs and ability to balance needs accordingly.


  • Office environment
  • 25% travel required
Primary Location: United States-Texas-Temple
Work Locations:
MC999 HO McLane Home Office
4747 McLane Parkway PO Box 6115
Temple 76504
Job: Sales
Schedule: Full-time
Shift: 1st - Day
Employee Status: Regular

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
5 to 10 years
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