Associate Account Manager - Customer Service
Modesto, CA 
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Posted 1 day ago
Job Description

Headquartered in Modesto, CA, G3 Enterprises has been supplying the wine and spirits industry for over 50 years. As a single source packaging solution, its products and services include labels, stock and custom closures, warehousing, transportation, bottle etching, and mobile bottling.

Summary
Manages the order entry process and is responsible for the coordination, accuracy, timeliness, and approvals for entering customer orders into G3 order processing systems. Work closely with Quality, Shipping, Supply Chain, Production, and other departments as needed to ensure customer expectations are met. Acts as the liaison between sales, customer, and the Closure Division.

Essential Functions
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
* Establishes relationships with customers; works with customers to understand their needs, available to visit customer sites, and facilitates the communication flow with other internal departments.
* Processes G3 orders utilizing SAP and other internal systems.
* Manages communication with Sales and production to ensure Sales is up to date with status of orders and/or project status.
* Acts as a liaison with other departments.
* Communicates all changes and updates on customer orders.
* Ensures all requested ship dates and service delivery requirements are met.
* Participates in press checks with customers in order to meet customer expectations.
* Communicates daily with internal and external customers to coordinate delivery of customer needs.
* Understands, documents and communicates customer requirements and specifications including quantity, quality, schedule and delivery and any other items of importance to the customer.
* Communicates manufacturing and scheduling limitations to Sales and customers.
* Deals with difficult customer situations and complaints successfully and in a timely manner.
* Follows through on internal and external customer issues to ensure 100% customer satisfaction.
* Maintains satisfactory attendance, to include timeliness.
* Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications
* High School diploma or State-issued equivalency certificate.
* Bachelor's degree plus 2 years of operations, customer service, logistics, finance, business management, engineering, or product development experience reflecting increasing levels of responsibility OR 6 years of operations, customer service, logistics, finance, business management, engineering, or product development experience reflecting increasing levels of responsibility.
* Skilled in Microsoft Office Software.


Preferred Qualifications
* Prior work experience including customer service in a manufacturing environment.
* Strong oral and written communication skills.
* Experience maintaining professional and cooperative relationships with internal and external customers.
* Experience performing under heavy demands with low error ratio.
* Experience performing detail-oriented tasks; recognizing and correcting discrepancies.
* Experienced in multi-tasking.
* Discretion when handling confidential information required.
* Customer driven.
* Team player.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, feel, talk and hear.


Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.

EEO/AA M/F/Vet/Disability

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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