Senior Sales and Customer Service Manager
Toano, VA 
Posted 19 days ago
Job Description
Senior Sales and Customer Service Manager
ID 2022-25097 Job Locations US-VA-Toano Category Sales Type Full-Time FLSA Status Exempt Shift Corporate - Day Shift
Job Locations
Your Opportunity

The position leads and manages all aspects of sales operations for the Specialty Foods Group inclusive of leading management, account management, customer support, business analytics, and channel development. The position requires strong communication skills and the ability to lead and coordinate key parties to resolution on important topics affecting all elements of the sales process from employee development and customer business reviews to broker training and evaluations.

The position will work cross functionally with sales, marketing, business management, and operations to achieve results and ensure excellent customer service. Financial responsibility includes maintaining and growing the base business within the wholesale and catalog sales channels (E-commerce) according to profitability initiatives and objectives set by the General Manager.

Core Responsibilities
    Manages our customer service team, catalog sales coordinators (E-commerce) and external sales brokers.
  • Responsible for all seasonal call center functions to include staffing, scheduling, training, and monitoring to ensure sales objectives are met and outstanding customer service is provided.
  • Establishes and maintains productive long-term relationships with both internal and external decision makers within all functions and levels for key customers.
  • Participate in tradeshows, sales workshops, sales seminars and events on behalf of the business in order to collect qualified leads, pertinent sales information, and current market trends.
  • Communicates department objectives and yearly individual goals and manages towards them.
  • Collaborates with the General Manager in the development of annual sales plan and budget; supports tactical planning as related to the strategic growth plans and objectives of the sales channels consisting of wholesale, business development and E-commerce.
  • Sales forecasting to maximize efficient allocation of resources against anticipated future sales.
  • Determine pricing strategy for all business channels.
  • Utilize research and fact-based data for the purpose of identifying opportunities and understanding the market and competitive environment.
  • Analyzes reports daily to ensure all orders are complete, and free of any blocks and orders are processed through EDI.
  • Fiscal accountability to work within assigned budget.
  • Tracks important KPI's like Fill Rate, On Time Delivery and Lead Time Performance.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Bachelor's Degree from a regionally accredited four-year college or university and 8+ years' relevant experience; or equivalent combination of education and experience, required.
  • Minimum of 5+ years' experience in a position of leadership to include team development and management, required.
  • Knowledge of Microsoft office with an emphasis on Excel and Power Point.
  • Prior EDI experience beneficial.
  • SAP experience, preferred.
  • Strong decision making, attention to detail, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to coach and mentor.
  • Ability to manage conflict.
  • Ability to work well with others in fast paced, dynamic environment.
  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
Supervisory Responsibilities
  • Responsible for the overall direction, coordination, and evaluation for the sales area.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Careers and Benefits

To learn more about Smithfield's benefits, visit


More than 63,000 employees globally drive our success. We strive to create a fair, ethical and rewarding work environment.


Working at Smithfield isn't just a job - it's the foundation for a lifelong career with training designed to help you advance professionally.


Our people matter. That's why we offer excellent, comprehensive benefits packages to our full-time employees.


Sustainability is ingrained in our culture and guides how we operate. We believe in innovating for the future.

About Smithfield Foods

Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. With more than 60,000 jobs globally, we are dedicated to producing "Good food. Responsibly" and serve as one of the world's leading vertically integrated protein companies. We have pioneered sustainability standards for more than two decades, including our industry-leading commitments to become carbon negative in our U.S. company-owned operations and reduce GHG emissions 30 percent across our entire U.S. value chain by 2030. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield, Eckrich and Nathan's Famous, among many others. For more information, visit, and connect with us on Facebook, Twitter, LinkedIn and Instagram.

EEO/AA Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

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Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
8+ years
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