Exhibitor Services Supervisor
Hodgkins, IL 
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Posted 11 days ago
Job Description
Exhibitor Services Supervisor
Location US-IL-Hodgkins
Job ID 2022-20446
# Positions 1
Category Exhibitions/Events
Company GES Chicago
Division GES
Overview

GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world - think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative - and every detail in between - we create shows that propel commerce, education and community!

Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

Day to Day supervision of exhibitor services personnel, tasks related to show preparation, identify and administer training on show processes, and work as showsite support as required.

Responsibilities
    Monitor and evaluate staffing levels as needed
  • Coordinate staffing in house and at show site
  • Active participation in pre-show and Service planning , High Impact meetings and development of service plans
  • Support and communication with all internal and external customers
  • Review and approve show site Servicenter scheduling of staff
  • Monitor workflow at showsite making sure desks are running efficiently and effectively and all tasks are being completed in a timely manner
  • Ensure show site staff is operation in full compliance with GES processes and procedures
  • Assume escalation of any and all exhibitor issues as deemed necessary with appropriate resolution and follow through
  • Supervise collection efforts in coordination with company guidelines
  • Collect and reconcile cash at show site daily for return to office (when necessary)
  • Collaborate with GES National Servicenter on any service requests that require city attention
  • Assist with exhibitor survey follow up as required
  • Assist in coaching and development of staff
  • Assist in annual review process
  • Perform all other duties as assigned by Manager
Qualifications
  • 3 years supervisory experience required
  • 3-5 years of industry experience preferred
  • College degree preferred
  • Strong organizational and communication skills
  • Must be detail oriented
  • Proficient in Microsoft Office software
  • Ability to travel required
  • Interpersonal Savvy
  • Customer Focus
  • Encourages and Demonstrates Collaboration
  • Works independently and within a group
  • Ability to interact with all lines of business
  • Strong Written and verbal Communications
  • Ability to travel required
  • Office and Showsite Work required
  • Able to work evenings and weekends
  • Able to lift maximum of 20 pounds
Work Environment

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

  • Competitive salaries
  • 401K with company match
  • Healthcare/vision/dental insurance
  • Wellness benefits
  • Career development program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities

And much more...

EEO Information
Equal Opportunity Employer, including vets and disability

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3 years
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