The purpose of the role is to create exceptional architecturalsolution design and thought leadership and enable delivery teams toprovide exceptional client engagement and satisfaction.
Purpose of Interaction
Review of architectural process deployment in engagements,escalation management, issue resolution
For solutioning and architectural design purpose
To understand the different solution portfolios
Holmes engineering and roll out
For automation purpose
Talent Transformation Team, Competency Group
Plan and support delivery of Technical Trainings, knowledgesharing
For hiring and managing resources
Revenue / budgets
Talent acquisition team
For strategic alignment and partnerships, training
Best practices, market intelligence, knowledge sharing
Lists the competencies required to perform this role effectively:
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Applies the competency in all situations and is serves as a guide toothers as well.
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
Support sales team to create wins
% of proposals with Quality Index >7, timely support of theproposals, identifying opportunities/ leads to sell services within/outside account (lead generation), no. of proposals led
CSAT, delivery as per cost, quality and timelines, Identify anddevelop resuable components, utilization %, Recommend tools for reuse,automation for improved productivity and reduced cycle times
% trainings and certifications completed, increase in ACEcertifications, thought leadership content developed (white papers,Wipro PoVs)
Team attrition %, Employee satisfaction score