Strategic Account Director (Remote)
Boston, MA 
Posted 7 days ago
Job Description
Strategic Account Director (Remote)
Boston, MA /
Sales /
Full - Time
1upHealth is one of the fastest growing health tech companies in the country - and we're looking to build out our sales team with world class industry experts who are hungry, humble, and wired to make an impact. 1up's core product is a fully-managed FHIR platform that brings modern data infrastructure (cloud-based, serverless, restful API, and more) along with the FHIR interoperability standards to help transform the industry. 1up sells across all segments - health plans, providers, pharma, digital health companies, and more.

The Account Director serves as the customers' primary relationship leader for 1upHealth platform solutions. As such, the Account Director has three (3) primary goals, with additional responsibilities and expectations that apply to each: Retain and grow customer revenue, Identify and capture add-on, new-capability and cross-sell business, Increase customer satisfaction with 1upHealth
In this role, you'll get to:
    • Revenue Focus
    • Identify, qualify and close upsell and cross-sell opportunities within a book of existing 1upHealth accounts.
    • In partnership with the 1up Customer Success team, plan and execute contract renewals that support revenue retention and growth.
    • Identify and facilitate data exchange use cases between 1up customers and external payers, ACOs, health systems and provider groups.
    • Account Management Focus
    • Create and execute an account business plan for every assigned account focused on relationship development, use case identification, value realization, retention, growth, and customer satisfaction.
    • Maintain 1upHealth's Customer Relationship Management (CRM) platform and data in the methods and requirements assigned by the leadership.
    • Expand our client contact footprint/relationships within the account.
    • Deliver all controllable dimensions of client satisfaction.
    • Partner with 1up's Customer Success team, and other internal organizations to achieve required goals
    • Provide additional reporting or planning as needed by leadership.
    • Strategically and communicate with clients about new product/ service offerings.
    • Leadership Focus
    • Provide guidance to 1upHealth our teams (product, customer success, implementation, etc.) based on market feedback.
    • Lead and represent 1upHealth by influencing actions and decisions that positively impact revenue, delivery, compliance, and client satisfaction.
    • Establish and nurture customer executive client relationships.
We are looking for people who have:
    • 8+ years of experience within healthcare with at least 5 of those years in account management or sales of healthcare enterprise software products, selling directly to hospitals & health systems and/or payers
    • BS/BA in business, healthcare, computer science or equivalent
    • Experience working in technical software products
    • Can explain what an API is
    • Experience with the healthcare marketplace, with a focus on value-based care and payer/provider dynamics
    • A mix of new customers and business and maintain existing contracts
    • Experience in a startup environment
    • Worked with payer/care management companies, hospitals, and providers/physicians
    • Understanding of CRM databases, maintaining contacts, updates and progress
    • Experience positioning products against competitors

About 1upHealth
At 1upHealth, our mission is to unlock health data and improve industry outcomes. As leaders in FHIR interoperability, our platform makes it easier for partners to access, integrate, aggregate, and share data across a variety of systems. 1upHealth is building a data ecosystem to promote the digital transformation of the industry and encourage insight-driven healthcare.

We are proud to announce that we have been named 2022 Best Places to Work in the Small Company and Best Paying Company categories by Built In Boston.

100% Paid BCBS Medical and Dental Insurance for Employees
Vision Insurance
Unlimited PTO
Home Office Stipend
Commuter Stipend
Wellness Reimbursement
Parental Leave (16 weeks for birthing parents, 6 weeks for non-birthing parents)
Company Meetings with Free Lunch

Interested in our work, but don't see an opening that fits your background? Apply and let us know what you think we could do together.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
8+ years
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