Sr. Psychometric Services Manager
Clearwater, FL 
Posted 13 days ago
Job Description
Sr. Psychometric Services Manager
Job Locations US-Remote
Job ID 2022-1402
# of Openings 1
Category Exams/Statistics

(ISC) is the world's largest nonprofit membership association of certified cybersecurity professionals. We're committed to helping our members learn, grow and thrive by providing world-class cybersecurity qualifications, professional development and engagement opportunities that inspire a safe and secure cyber world. With a membership more than 168,000 strong, we empower professionals who touch every aspect of information security.

We strive for a true sense of belonging for all our employees and strive to foster authenticity, trust, empowerment and connectedness that leads to everyone's success. For more information, visit

This position is responsible for developing and maintaining (ISC) credentialing examinations in the Examinations Department. The examination products include high-integrity and technologically up to date criterion-based certification examinations.

Position Summary

The Sr. Psychometric Services Manager is responsible for planning and conducting item development; job task analysis; exam form construction; standard setting benchmarks; enacting exam security policies, procedures and investigations; enacting exam administration policies and procedures; contracting and managing third-parties to help develop products; developing departmental policies and procedures and complying with ANSI rules and regulations for ANSI credentialing of the (ISC) certification programs.

    Planning, implementing, and maintaining (ISC) credentialing exams.
  • Planning, implementing and executing exam development workshops in support of new credential creation, existing credentialing management and maintenance.
  • Interfacing with ANSI for yearly renewal audits.
  • Filling the role of workshop manager and a facilitator for (ISC) JTA and Standard Setting workshops.
  • Overseeing contracted exam development facilitators.
  • Interfacing with testing vendor to perform analysis and quality control for the test forms/pools.
  • Managing third-party contracts that meet (ISC) 's customer's expectations with timetables, deliverables, high integrity and quality controls.
  • Consulting with other departments in and outside of (ISC) (for example, customer support, exam administration, training vendors, etc.), and providing expertise to them to maintain customer satisfaction.
  • Defining Key Performance Indicators (KPIs) for self, employees and the contract personnel that clearly define goals, deliverables, and schedules.
  • Delivering high quality and up to date products to meet customer expectations and customer satisfaction goals.
  • Developing and maintaining departmental Exam Development, Exam Administration and Exam Security policies and procedures.
  • Leading compliance with ISO 17024.
  • Assisting in planning, preparing, managing and maintaining department's budget.
  • Managing candidate comments and feedback regarding psychometrics.
  • Planning and directing projects to translate examinations to foreign languages.
  • Oversee item bank administration, maintenance and reporting.
  • Oversee examination results reporting process.
  • Ensure accurate candidate and public communications.
  • Ensure that all examinations are psychometrically sound and defensible.
  • Supervise Exam Department Exam Specialist & Travel and Meeting Planner
  • Miscellaneous duties as assigned.
  • A graduate degree from an accredited university in Psychometrics or related field. PhD is preferred.
  • A minimum of 8 years of experience is required.
  • Excellent interpersonal skills and experience to communicate with a highly diverse and international client base.
  • Willingness to travel up to 20% (some international travel is required).
  • Previous management or supervisory experience leading experienced professionals.


  • Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility
  • Proven leadership skills in the administration and operation of a department, including budgeting and strategic planning.
  • Ability to inspire trust and confidence with peers, clients and volunteers.
  • Constituent retention, volunteer management and motivational skills to support the maintenance and development of certification products.
  • Previous Management experience leading a small to mid-sized team consisting of experienced professionals.
  • Excellent written and verbal communication skills required. Public speaking and presentation experience required.

Physical & Mental:

  • Must have ability to concentrate and have attention to detail to ensure accuracy.
  • Must have problem-solving and critical thinking abilities.
  • Ability to multi-task and distribute efforts appropriately among tasks, manage competing deadlines, handle frequent interruptions and maintain a high level of productivity.
  • Flexibility to adapt quickly and easily to changing situation and priorities in a calm and professional manner.
  • Up to 20% travel required
  • Work in an office environment using dual monitor computer screens
  • Sitting for extended periods


Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Master's Degree
Required Experience
8+ years
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