Service Coordinator
El Segundo, CA  / Costa Mesa, CA 
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Posted 1 day ago
Job Description
Service Coordinator
Job Locations US-CA-El Segundo | US-CA-Costa Mesa
Job ID 2022-1616 Type Regular Full-Time Division Red8
Responsibilities
    Interface with Customers, Systems Engineers, Sales Representatives and Sales Operations
  • Assemble Professional Service Project Packages as well as any other necessary paperwork
  • Interact with customers to arrange meeting times for services and communicate project status
  • Assess service needs of customers and link them to the appropriate providers and company resources
  • Maintain a resource directory of service resources and providers including Red8 team
  • Maintain time and expense records for projects
  • Recognize revenue for time and material and monthly recurring projects
  • Maintain project documentation
  • Schedule Systems Engineers and Professional Services Engineers for project service delivery as needed
  • Help maintain the schedule of all SE and PSE resources
  • Interface with and support project managers
  • Assist in writing SOWs using automated system
  • Prepare and present presentations on various metrics to senior and executive management
  • Run smaller projects such as small implementation projects
  • Schedule and monitor incoming product shipments as necessary
  • Create training documentation as needed to help team be more consistent in delivery
Qualifications / Education
  • Understanding of Information Technology related projects (hardware, software, etc.) in order to manage small projects
  • Intermediate proficiency with MS Excel, MS Project, intermediate proficiency with other MS Office software
  • com experience a plus
  • Basic math skills
  • Bachelor's Degree or equivalent work experience preferred
Skills
  • Proven track record of successful service or project coordination in a multi-team environment
  • Strong organizational, time management and leadership skills with the ability to lead teams towards common goals when teams are not direct reports
  • Must be highly motivated individual with high level of initiative, attitude and willingness
  • Must be a team player, willing to assist other at all levels of the organizations
  • Strong verbal and written communication skills; excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships
  • Ability to communicate effectively on a one-on-one basis or in a group setting
  • Must have problem solving and decision-making abilities, including the ability to analyze data, identify trends, suggest improvements, plan for implementation and execute multiple plans concurrently
  • Strong attention to detail
  • Ability and willingness to adapt to change and work in a fast paced environment

Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.

Division
Red8
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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