Field Service Coordinator - Red8
Albuquerque, NM 
Posted 18 days ago
Job Description
Field Service Coordinator - Red8
Job Locations US-NM-Albuquerque
Job ID 2022-1615
Type Regular Full-Time
Division Red8

Device Lifecycle Management (DLM): Supports the entire asset lifecycle from design, and planning to configuration, maintenance, and disposal of out-of-date devices and IT hardware Red8's expertise in each stage of DLM makes device lifecycle management as simple as possible. Together, without the parent company, Insight Investments, we have 30 years of experience in technology. We own and operate a 37,000 sq. technology and refurbishment center providing the space to store, deploy, and service all your end-user devices.

Red8 DLM means our customer's IT support team is free to perform core business IT needs, keeping customer business reliable, cost-effective, secure, agile, and competitive

The candidate must be in Albuquerque/Hybrid work schedule is available

We are looking for an accountable and results-driven Field Coordinator to act as a liaison between onsite warehouse operations and the Service Delivery team to ensure high-volume shipments are completed over hundreds of locations throughout the US. The role will also require frequent reporting, data quality management, and issue resolution management. This person must have the ability to thrive under tight deadlines in both self-managed and team environments. Our Coordinator will have excellent written and verbal communications skills, leadership, customer service, and organizational skills. Experience with warehouse operations, Key Performance Indicators, and data management is necessary to be successful in this position.


    Oversees the processing of Device Lifecycle Management to completion
  • Coordinate focused team of warehouse operational departments focused on the Device Lifecycle Management service including Sales Administration, imaging, kitting & allocations, shipping, and returns, and inventory
  • Sets priorities for warehouse employees to meet daily goals and Customer Service Level Objectives
  • Provides multiple status updates on open orders, identifies any risks and resolutions
  • Responsible for seeing that all shipments are recorded and verified and the accuracy of the shipment against the paperwork for incoming and outgoing shipments
  • Uses judgment to identify and resolve day-to-day technical and operational problems.
  • Monitors the quality and accuracy of all shipments according to customer specifications. Alerts management of any problems, with clear, decisive information or pictures if necessary
  • Ensures that the department staff meets the requirements of each customer and that any required changes are updated, and all staff is trained on any changes to a customer.
  • Communicate with Service Delivery teams and respond to inquiries as needed, implementing any actions required.
  • Acts as the liaison between operations and middle-management to ensure protocols are being followed
  • Provides resolutions to a diverse range of complex tasks.
  • Responsible for communicating with 2nd shift via e-mail before the end of each shift to ensure a smooth transition of daily workflow, issues, customer concerns, or any issues that have been reported.
  • Oversee the completion of all computer data entry as required, checking for accuracy and efficiency.
  • Accountable for functional and operational deliverables, service level objectives, and process improvement recommendations
  • Perform assigned tasks or other duties as instructed by Service Delivery Management
Qualifications / Education


  • Minimum of 3+ year's previous warehouse supervisory/managerial experience.
  • Familiarity with Great Plains software a plus
  • Experience in Warehouse Operations
  • Experience with Warehouse Management Systems
  • Excellent computer skills, including data entry, proficiency in Excel, analyzing Powerbi reports, and conducting meetings through teams. Experience with Warehouse Management Systems


  • Minimum of H.S. diploma or GED equivalent
  • Some colleges preferred.
  • Strong management skills
  • Exceptional communication and interpersonal skills representing the ability to lead, manage, motivate, and develop team operational efficiency
  • Strong core values that align with those of Insight Investments; Adaptable, Ethical, Focused, Innovative, Team Oriented
  • Must be orientated toward process improvement and have a willingness to work in a fast-paced "roll up your sleeves" environment.
  • Good Judgment and integrity
  • Ensures adherence to company policy and procedures
  • Understands how to improve efficiency across related teams.
  • Has basic knowledge of other disciplines in the end-to-end cycle of DLM
  • Must be versatile and detail-oriented, demonstrating effectual problem-solving skills.

Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.

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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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