Senior Manager, Software Operations Engineering
Virginia Beach, VA 
Posted 23 days ago
Job Description

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: .

Sony Corporation of America (SCA), is seeking a Sr. Manager, Software Operations Engineering, GSIRT-US to join the Global Information Security & Privacy organization located in the US/Herndon. This position will report to the Director of Security Development and be a core team member of the group responsible for streamlining GSIRT's operations. We are looking for someone with fresh ideas, proven ability to lead a team of operational engineers, experience defining and implementing metrics (SLO/SLI) and expertise establishing foundational observability services. The successful candidate will be a growth-minded manager that is passionate about building reliable products and has the ability to influence and execute our mission across the organization.

Job Responsibilities:

  • Key member of the Security Development team responsible for driving overall automation and development strategy, defining, and providing input for product roadmaps, managing the development and day to day operations of products, and solutions
  • Personnel management and scheduling for the Operations Engineering team involving regular one-on-ones, writing performance reviews and other performance management activities, annual promotions, career mentorship, skills development, and compensation planning
  • Drive and develop roadmap activities with an emphasis on the highest level of uptime, service quality, deployment automation and observability
  • Facilitate team activities through; daily stand-up meetings, proactive backlog refinement, grooming, sprint & release planning, team retrospectives and team health checks
  • Identify and drive opportunities to improve automation for the team and ensure a high level of value, productivity, quality, and reliability
  • Lead team to build tools and frameworks to automate the monitoring systems to ensure highest level of uptime on various production environments
  • Own defining and tracking SLIs, SLOs that enable the Operations Engineering team to move quickly and ensure service quality goals are being met while, maintaining reliable services by collaborating with customers and implementing metric driven processes
  • Maintain a high level of understanding of customer impact in order to prioritize the workload between feature development, internally driven initiatives, and customer support
  • Optimize incident management processes and improve operational efficiency by leading effective-and-blameless postmortems, defining remediation steps and promoting a fail-forward approach
  • Contribute to the development of usage metrics to help show effectiveness and value of the tools and services provided by the team
  • Serve as theliaison between the business side of the organization and the operational, identifying needs, communicating internally/externally as needed
  • Review team's and larger organizational processes, recommend changes, institute and champion new process as needed
  • Deployment, support and monitoring of existing and new services, platforms, and application stacks
  • Maintain up-to-date documentation on deployments, processes, and standard operating procedures/runbooks with a goal to minimize runbooks by automation
  • Prepare and/or present briefing on development related solutions, and recommendation tailored to various levels of technical expertise

Job Qualifications:

  • Minimum 7 years' experience in Information Technology
  • Minimum 7 years' production deployment experience
  • Minimum 3 years' of experience working with enterprise container platforms such as Docker, ECS, Kubernetes
  • Experience supporting Security and/or incident response teams (big plus)
  • Excellent analytical and problem identification & remediation skills while maintaining big picture context
  • Ability to translate business requirements to technical tasks and vice versa
  • Ability to efficiently multi-task and manage multiple initiatives at once
  • Proven hands-on experience with workflow automation technologies (Apache Airflow, Astronomer, N8N, SOAR platforms)
  • Experience with CI/CD, DevOps and agile principles and standards
  • Ability to identify and automate common and repeatable tasks/processes
  • Experience with Linux environments a plus
  • Experience with virtualization, container orchestration technologies a plus
  • Strong written and verbal communication skills
  • Sound problem resolution, judgment, negotiating and decision-making skills
  • Strong work ethic and commitment to accomplish assigned tasks
  • Eligible to work in the USA

This role will be based in Herndon, VA. However, remote candidates in certain locations may also be considered.


Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

While SCA does not require employees to be vaccinated against COVID-19, there are certain Sony offices that require employees to be vaccinated in order to enter. If you will be located at or travel to those offices, you will be required to be fully vaccinated to enter. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.

Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or membership in any other legally protected category.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
7+ years
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