Process Serving Specialist
Lake Mary, FL 
Posted 29 days ago
Job Description
Process Serving Specialist
Requisition ID 2022-8239
# of Openings 1
Category Operations
Location US-FL-Lake Mary

Eyes bloodshot from browsing the same job ads? We'll make it easy for you.

We're looking for: Subpoena/Order Entry Clerk (internally known as Process Serving Specialist)

Full time, M-F, (8am-5pm)

Where? Lake Mary, FL

What you'll be: assisting the Process Servers with paperwork and tracking, taking full advantage of your past medical or legal expertise (if you have them).

What's in it for you? Close-knit, family-like team, extensive hands-on training, competitive benefits, a solid career path that screams growth.

When are we looking to hire? Yesterday.

What are you waiting for?

The Subpoena/Order Entry Clerk's role is to assign legal documents to be served by a network of vendor Process Servers, or in-house Independent Contractor Process Servers. The Process Serving Specialists also process Invoices and Field Sheets received from Process Servers, maintains timely contact with Servers for updates on the status of serves and pending proofs of service or non-service, as well as provide clients with status updates regarding completed or incomplete serves.


Essential Functions

    Monitor the ABI website for incoming Serve Only Orders and maintain the Order Volume spreadsheet to ensure that all serves are done by or on the due date.
  • Assign out Records and Serve Only Orders to the appropriate Process Server, or mail to remote areas.
  • Process incoming Invoices and Field Sheets received from Servers to ensure that all applicable charges are applied in the computer system(s) and that Process Server's invoices are submitted timely to Accounting for the correct amount(s).
  • Enter status into the computer system(s) documenting all conversations and correspondence with Process Servers and/or clients.
  • Maintain an organized bin rotation of all Serve Only and AOS Work Orders in your control, as defined by office procedure.
  • Contact Servers for updates on the status of serve, as well as the AOS or AONS document, as defined by office procedure.
  • Provide clients with updates regarding the status of serves.
  • Send legal documents to the Court weekly.
  • Issue checks for witness fees and other advance fees.
  • Maintain contact between counterparts in other Florida office.
  • Route Work Orders to the billing Department in a timely manner, as defined by office procedure.
  • Mail hard copy Notices to all parties in the case.
  • Update Process Server Database.
  • Perform internet research as needed to locate a physical address and/or registered agent for business entities you are required to serve.
  • Assist with clerical duties in all departments as needed and assigned by your Supervisor/Manager.
Educational and/or Experience Requirements
  • High School Diploma or equivalent required. Some college desirable but not required.
  • Prior work experience in an office setting preferably in the legal, process serving or insurance claims industry.
Skills and Abilities
  • Proficiency at typing, preferred level of at least 45 wpm.
  • Good understanding of the organization's goals and objectives.
  • Highly self motivated and directed.
  • Ability to adapt to change and absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Excellent telephone etiquette, written, interpersonal and organizational skills.
  • Has some understanding of the internal processes of medical facilities and med-legal terminology.
  • Bi-lingual English-Spanish a plus.


ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

It is the policy of ExamWorks Group, Inc. and its subsidiaries to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, religion, color, sex, physical or mental disability, national origin, age, status as a disabled veteran, a recently separated veteran, an Armed Forces service medal veteran or other protected veteran or any other protected group status and further, to take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans, recently separated veterans, Armed Forces service medal veterans or other protected veterans


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
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