Section Manager
Boston, MA 
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Posted 12 days ago
Job Description

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

What you will be responsible for:

Using discretion and judgment the Section Manager typically manages nonexempt level employees (aswell as contract employees) and manage routine Human Resources processes consisting of hiring,career development, staffing issues and training. Demonstrate competency to manage and maintainday-to-day operations specific to a functional team. Must ensure the timely elevation of issues orchallenges to the appropriate management level should they arise. May require multi-tasking insupport of interdependent operating teams.

RESPONSIBILITIES:

  • Manages the day to day operations and tasks for a work group while performing tasks whennecessary to ensure deadlines are met. Uses department specific technology to perform supervisorytasks.
  • Resolves daily work issues and escalates more complex issues to their Supervisor.
  • Coaches and develops employees to achieve department quality and productivity standards.
  • Acts as a subject matter expert concerning products serviced by the department.
  • Assists with complex and/or sensitive customer service issues while balancing customerexpectations with potential financial impact to MFS.
  • Generate department reports.
  • Participates in projects that impact department.
  • Ensures compliance with all MFS policies and procedures.
  • Assists with the development of procedures.
  • Ensures timely communication of pertinent information by conducting regular staff meetings.
  • Assists with career development; writes and conducts performance appraisals; recommends reppromotions.
  • Conducts interviews and makes hiring decisions.
  • Interacts with own department and others to facilitate problem resolution.
  • Assumes additional responsibilities as required.

JOB REQUIREMENTS:

  • Bachelor's degree or equivalent experience.
  • Minimum of three years' industry experience.
  • Demonstrated competency to manage and maintain day to day operations specific to a functionalteam.
  • Must ensure the timely elevation of issues or challenges to the appropriate management levelshould they arise.
  • May require multi-tasking in support of interdependent operating teams.
  • Strong organizational, interpersonal and time management skills.
  • Strong written and oral communication skills.
  • Demonstrated leadership skills.

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What we offer:
  • Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
  • Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
  • Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
  • Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
  • Life & Disability Benefits: Company-paid basic life insurance and short-term disability
  • Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless MFS approves an exemption as an accommodation due to a medical condition or sincerely held religious belief. Submission of an exemption request does not guarantee that an exemption will be approved or that the request can be accommodated.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email for assistance.

MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the EEO is the Law document and Pay Transparency Nondiscrimination Provision, linked for your reference.


MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Click here to view the EEO is the Law poster and supplement.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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