Training Specialist
Boston, MA 
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Posted 16 days ago
Job Description

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

What you will be responsible for:

The Training Specialist is responsible for designing, delivering, administering and evaluating learning events on behalf of MFS Service Center (MFSC). Programs include training on job specific skills, products, regulatory requirements, procedures, customer service, desktop roll-outs and enhancements, taxes and other network solutions. Delivery is a combination of job aids, instructor-led, and online approaches to learning for employees at all levels of the organization. This is accomplished by partnering with business areas to identify requirements, propose training, develop and carry out agreed upon solutions. The Training Specialist interacts with all areas of MFSC, as well as, Corporate Learning & Development and Compliance Training to ensure consistency in products, coordination with shared technologies and appropriate training room functionality.

Principal Responsibilities

  • Promote a learning environment where employees are encouraged to participate and practice new skills and behaviors
  • Continue to facilitate programs and individual courses on a recurring basis after initial implementation to meet ongoing needs of new and existing employees
  • Represent group on cross-departmental projects to assess and carry out potential training needs
  • Perform maintenance to existing training documentation in response to procedure and policy changes and as needed
  • Evaluate participant performance and provide recommendations and feedback to employees and Managers as appropriate, while monitoring the effectiveness of programs
  • Oversee own classroom activities, resolve in-class issues that arise and involve Management as appropriate
  • Perform administrative responsibilities such as scheduling training, compiling class materials, assigning classes, tracking course completions and reporting training metrics
  • Develop and deliver retail, retirement plan, tax programs and specialized TA workshops and individualized programs to meet training needs of new and existing employees
  • Translate process, procedure and regulatory changes, as well as, quality and service trends into applicable training, including existing and new material
  • Evaluate and monitor effectiveness of training programs; propose and implement revisions as necessary
  • Perform additional responsibilities as required

Qualifications

  • Bachelor's Degree preferred along with minimum of two years' mutual fund experience and/or previous experience developing and delivering required training
  • DST system knowledge preferred, knowledge of MFS products and policies, as well as, MFS operating systems preferred
  • Advanced Computer skills, including Microsoft Office (Word, Excel, PowerPoint)
  • Strong communication skills (oral and written)
  • Strong organizational, analytical and multi-tasking capabilities
  • Ability to work well with personnel at diverse organizational levels
  • Ability to work effectively with minimal direction

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What we offer:
  • Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
  • Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
  • Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
  • Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
  • Life & Disability Benefits: Company-paid basic life insurance and short-term disability
  • Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless MFS approves an exemption as an accommodation due to a medical condition or sincerely held religious belief. Submission of an exemption request does not guarantee that an exemption will be approved or that the request can be accommodated.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email for assistance.

MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the EEO is the Law document and Pay Transparency Nondiscrimination Provision, linked for your reference.


MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Click here to view the EEO is the Law poster and supplement.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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