Senior Help Desk Specialist
Boston, MA 
Posted 3 days ago
Job Description

Senior Help Desk Specialist

LinTech Global Inc. is recruiting a Senior Help Desk Specialist with 10+ years' experience to support a contract held by LinTech Global Inc. at the US EPA Region 1 Office in Boston, MA.

Position Responsibilities:

1. Hardware support and troubleshooting -- desktop equipment (includes but not limited to computers, laptops, monitors and peripheral local devices, etc.). Network connectivity from office connection to device - computers, laptops, printers, multi-function devices, telephones (See attachment for further clarification of responsibilities.), video teleconferencing equipment (See attachment for further clarification of responsibilities), etc.

2. Laptop and Tablet Support - Image, troubleshoot and repair user laptops, assist with distribution and setups and provide one-on-one support with customer.

3. Software support and troubleshooting- Will include but is not limited to, correct installation, ad hoc training, configuration of software on the device, connectivity to the host as applicable and, client support pertaining to Microsoft Officer 365.

4. Creation and management and dissemination of agency guest WIFI accounts.

5. Manage loaner equipment (Aircards, laptops, projectors, Skype devices, etc.)

6. LAN Account Management.

7. Provide support for user account management such as legacy Lotus Notes applications.

8. File Management.

9. Remote access support.

10. Provide support for troubleshooting remote access issues with GFE and limited support with personal equipment.

11. Printing support including multi-functional devices, scanners and single function printers and large format printers and plotters.

12. Work with EPA staff to provide Logical Access Control System (LACS) exemptions through the appropriate EPA tool and following the appropriate EPA policy for employees without Smart Card access.

13. Maintain a user information center / Service Desk to address issues such as hardware, software, communications, applications and program questions.

14. Manage, and distribute consumables in support of information processing activities.

15. Provide scanning and document conversion support.

16. Provide assistance to the ISO during any security related instances.

17. Plan, document and provide for Contracting Officer Representative -

(COR) approval the contractors plan to improve Service Desk services and customer satisfaction.

18. Ensure employee attribute data is properly maintained in appropriate regional database.

19. Review and report impact of new applications and hardware.

20. Review or prepare implementation plans to ensure system resources are available to support these applications and hardware and that they are compatible with EPA systems.

21. Provide Information Technology recommendations for upgrades.

22. Experience managing large scale hardware and software deployment projects and technical teams.

23. Oversee ticket queues in ServiceNow to maintain SLAs

24. Delegate and manage tasks

Clearance: Public Trust

Certifications: A+

Location: US EPA Region 1, Boston, MA

Company Description

LinTech Global is an award-winning, ISO certified, CMMI L3 appraised, and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Our services include Software Development, Systems Integration, Data Management, Financial Management, Operations & Maintenance, Cyber Security, and Training and Audio/Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.


Our robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match; up to 5%, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources.

The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

LinTech Global, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
10+ years
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