Customer Service Technician
Morgan Hill, CA 
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Posted 21 days ago
Job Description
Description

Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit www.anritsu.com and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.

Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a "perfect job." Come find out what Anritsu has to offer you!

As a Customer Service Technician based in Morgan Hill, CA you will have responsibility for performing in-house repair and calibration of customer owned products. You will serve as a customer contact on technical and service related problems over a broad product line.

Key Responsibilities include:

  • Calibrate, troubleshoot and repair wide variety of electronic assemblies and products.
  • Repair is sometimes done at the component level
  • Use of a variety of test equipment and interpret technical information.
  • Ensure that appropriate quality standards are met at the workstation.
  • Participate in ongoing efforts of process and product improvements.
  • Provide technical and service assistance for customers through telephone, fax and email.
  • Assist in technical orientation and training of employees as required.
  • Review and implement product specific service notes.
  • Use verbal and written communication skills to translate technical information as required.
  • Perform other duties and assume responsibilities as required.
  • This position will be reporting to the Customer Service Manager based in Morgan Hill, CA

Requirements:

  • Associate's Degree in Electronic Technology or equivalent
  • Typically requires a minimum of 3-5 years electronic technician experience, including troubleshooting at the component and/or systems level.
  • Knowledge of ISO-9000, ISO-17025 and ANSI Z540 standards.

In order to be successful in this role, the following competencies and behavior skills are required:

  • Strong initiative and the ability to work well in a team environment
  • Demonstrates a strong sense of urgency

Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here!



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

EOE/Minorities/Females/Vet/Disabled

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
3 to 5 years
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