Customer Experience Specialist - Red8
Boston, MA  / Scottsdale, AZ  / Costa Mesa, CA 
Share
Posted 28 days ago
Job Description
Customer Experience Specialist - Red8
Job Locations US-MA-Boston | US-AZ-Scottsdale | US-Remote
Job ID 2022-1591
Type Regular Full-Time
Division Red8
Responsibilities

Seeking a Customer Experience/Service Specialist to execute and deliver existing portfolio accounts, process development requests, and handle daily customer and sales requests in a timely manner.

What You Will Be Doing

Customer Experience

    Consistently deliver an excellent customer experience to internal and external customers.
  • Have a positive approach on how you can assist the customers.
  • Successfully meet customer fulfillment commits.
  • Participate in departmental and company-wide Continuous Process Improvement initiatives.
  • Establish a departmental culture that is service-oriented and quality-driven.

Account Maintenance

  • Take ownership of all tasks within the established timeline.
  • Manage multiple tasks simultaneously in accordance with defined sales orders.
  • Place and follow up on all orders for designated accounts; Sales Orders, Replacements, Returns, Inventory, Freight.
  • Draft/maintain docs for Account requests: Quality/Service Concern.
  • Submit sales requests within CRM (customer relationship management).
  • Collaborate with Senior Specialists/Managers identifying areas of improvement.
  • Work closely with cross-functional departments to ensure specification accuracy and on-time service delivery.

Vendor & Freight Maintenance

  • Collaborate with all CX Team Members to adhere to vendor SLOs.
  • Primary contact for Customer-Facing Team.
Qualifications / Education

What You Need for this Position

  • High School Graduate Required, College Degree Preferred
  • 2-3 years of order processing and customer service experience.
  • Proficiency with Microsoft Office - Excel, Word, Outlook, PowerPoint.
  • Powerbi is a plus
Skills
  • Strong analytical thinker who can gather and assess data.
  • Mind for Mathematical aptitude.
  • Detail Oriented with problem-solving capabilities.
  • Understand repeatable standardized processes.
  • Ability to prioritize and perform multiple tasks in parallel.
  • Strong written and verbal communication skills.
  • Ability to work with limited supervision.

Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer
and all qualified applicants will receive consideration for employment without regard to
race, color, religion, national origin, gender, age, sexual orientation, gender identity,
disability, status as a Veteran or other protected classification

Division
Red8
Connect With Us!
Not ready to apply? Connect with us for general consideration and updates on future opportunities.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 to 3 years
Email this Job to Yourself or a Friend
Indicates required fields