Global Supply Chain Technical Assistance Manager
Baltimore, MD 
Posted 13 days ago
Job Description

Job Title:

Global Supply Chain Technical Assistance Manager


Global Supply Chain Management/Finance Division

Job Location:

International Telecommuter

Reports To:

Supply Chain Strategic Technical Assistance and Response Director

About CRS

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Global Supply Chain Technical Assistance Manager Position Summary

CRS is looking for an experienced Supply Chain professional to coordinate strategic technical assistance, guidance, and capacity building for all Supply Chain Management (SCM) activities and initiatives to regional and Country Program (CP) teams to advance the delivery of high-quality programming to CRS' beneficiaries. The Technical Assistance (TA) Manager must ensure that all the above-mentioned activities are in compliance with CRS policies and principles, donor regulations, industry standards, and local requirements, and in sync with the GSCM strategy. The TA Manager will be responsible to establish a close coordination mechanism with the Regional Supply Chain Technical Advisors (RTAs) to develop and execute supply chain improvement strategies, business system optimization activities, and shared project support initiatives. His/her technical knowledge, advice and guidance will ensure effectiveness and efficiency in supply chain management. The TA Manager will report to the Supply Chain Strategic Technical Assistance and Response (STAR) Director within the Global Supply Chain Management Department/ S/he manages 1+ SC TA staff and works closely with the other GSCM Units (Global Procurement, System and Performance, and International Transportation and Logistics), Deputy Regional Directors, as well as other relevant departments and Country Program staff to ensure cross-functional and applicable strategies.

Detailed Responsibilities

Strategic Support

  • In collaboration with the Technical Specialties Advisors (food/NFI, health, markets, etc.), and in consideration of all GSCM Unit priorities, develop and implement the strategy for the technical assistance approach and priorities to be rolled out at the Country Programs (CPs).
  • Ensure the application of agreed-upon GSCM annual objectives to regional and CP objectives. Support the GSCM Units' implementation of those objectives at the regional and CP levels.
  • Where relevant, help to implement programs for partners to improve their supply chains through systems strengthening, capacity building, and other appropriate interventions.
  • Work with the STAR Director and GSCM Senior Director to identify SCM-oriented business development opportunities (e.g., TA contracts, SCM grants, etc.) to either pursue or to inform areas of continuous improvement for the GSCM strategy.
  • Act as a representative in relevant industry meetings.

General TA Support

  • Work with the STAR Technical Specialties Advisors, as well as other GSCM units to implement initiatives related to their areas of expertise to support the completion of the GSCM objectives and priorities.
  • Provide input and feedback on supply chain aspects of proposal development and review at the regional level in accordance with Compass ( and the GSCM Handbook.
  • Promote the application of SCM policies and procedures, guidance, and tools in coordination with the STAR - Knowledge Management and Learning (KML) sub-unit. Conversely, help to ensure GSCM's KML sub-unit address CP realities, and work with the STAR-KML team on their creation and revision as needed.
  • Coordinate the support of the implementation of grants with supply chain components, to ensure country programs can achieve their project objectives. Support RTAs in their engagement with CPs and help to fill the gaps of the CP and regional SCM support needs.
  • Provide guidance on the development, strengthening and/or standardization of processes and tools for the end-to-end planning and implementation of agile supply chain systems covering logistics, procurement, warehousing, and fleet management in accordance with supply chain policies and the GSCM Handbook.

Continuous Improvement

  • In collaboration with the Regional Technical Advisors, regularly review CPs' structures, systems, and supply chain involvement in project execution through the Supply Chain Transformation initiative (STEP Up) to ensure movement towards best-in-class supply chain. Ensure the follow-up on action plans with CPs and RTAs.
  • Coordinate risk assessments for supply chain-oriented projects and for CPs and develop corresponding risk management plans. Follow up with CPs on the application of risk mitigation efforts, as well as any audit findings related to deviations from the risk management plan. Provide additional recommendations when appropriate.
  • Using the aforementioned STEP Up and risk assessments initiatives, as well the use of available data analysis on the health of various CPs, identify key intervention needs and work with the relevant GSCM Units, regional partners, and other stakeholders to design and execute solutions.

Key Working Relationships

INTERNAL: Other STAR Teams, GSCM Leadership, Deputy Regional Directors; Regional Technical Advisors, IDEA, Finance, GRC and Audit.

EXTERNAL: SCM education and certification bodies, peer organizations; SCM consultants and contractors.


Qualifications and Experience

  • 10 or more years of managerial and technical experience in supply chain management and systems strengthening in developing countries, with expertise in one or more relevant technical areas (logistics, forecasting and quantification, storage and distribution, transportation, governance, supply chain optimization, data management, or organizational systems).
  • Minimum of 5 years' work experience with an international organization.
  • Master's degree in supply chain management or another relevant field. Additional specialized training relating to supply chain management preferred.
  • Strong inter-personal skills, with a successful record effectively operating in multi-cultural settings.
  • Strong organizational and analytical skills. Proven ability to use data and to identify intervention and support needs. Project management experience preferred.
  • Experience in mentoring, coaching, facilitation, and training applying adult learning principles and practices.
  • Fluency in English with strong oral and written communication skills and strong analytical skills. Professional proficiency in French highly desired. Working ability in Spanish or Arabic a plus.
  • Willingness to travel up to 35% including difficult operating contexts.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)

Primary Location: HQ-US-Maryland
Job: Cross-Functional
Organization: Catholic Relief Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Apr 14, 2022, 4:34:53 PM


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Master's Degree
Required Experience
10+ years
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