Onsite Support Specialist
Los Angeles, CA  / New York, NY  / San Francisco, CA 
Posted 27 days ago
Contract/Freelance Project Description

AMN Healthcare is looking for volunteers (*PAID*) who enjoy making an impact in their communities! We have an ongoing project ramping up that will help support clinicians being deployed to healthcare facilities during work stoppage events. This helps reduce the impact and allows patients to still receive quality care during these work disruptions.

Our Strike Onsite Support team members set up at the command base (typically a hotel near client facilities) and helps make sure traveling clinicians can get checked in to their hotels, receive transportation to the facility they are going to be working at, receive payment for their services and have a dedicated support system for any questions or concerns they may have on the project.

By enlisting to be apart of our team, you will assist with future events as they become available in your area. Once paired for an assignment, you will have 3 days to quickly deploy and help out at the site you are assigned to. Assignments can last anywhere from 5 to 12 days, potentially shorter or longer depending on the scale of the event.






The On-Site Support Specialist is responsible for supporting the HealthSource Global (HSG) Operations team during work stoppage events.

Job Tasks:

  • On-Site role assignment will be determined at the time of a work stoppage event, and may include one of the following tasks:
  • Housing: assists with housing assignments and support clinicians for the duration of the event, collecting folios daily to review for accuracy
  • Transportation: assists travelers loading and exiting the designated transportation vehicles using HSG technology, communicates and coordinates with travel vendor drivers.
  • Travel: communicates and/or arranges necessary travel needs for clinicians including airline, rental car, and any other required modes of transportation.
  • Reconciliation: gathers all invoices and maintains accurate records related to spend supporting the event.
  • Maintains customer-focused, professional communication and effective response-time with Clinicians, Department team members, Operations Leaders, and Recruiters on an on-going basis.
  • Address requests, resolve complaints and issues with a service-oriented mindset.
  • Assists other On-Site Support Specialists during times of fluctuating workloads to meet department goals.
  • Other tasks and duties as assigned.

Minimum Education/Certifications:

  • HS Diploma or equivalent


Preferred Education/Certifications:

  • College coursework or degree (AA/BA, etc)


Minimum Experience:

  • 2 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, customer service, or sales operations.
  • This position will be required to follow our Vaccine and Testing Guidance, as outlined for AMN Company Sponsored Events.


Respect ? Passion ? Continuous Improvement ? Trust ? Customer Focus ? Innovation


AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply


We value professionalism in everything we do – this includes the professional presence we project as we interact with internal and external customers.


Special Notes/Instructions
Job Summary
Start Date of This Project
End/Delivery Date
Project Mode
Staff Supplementation
Type of Project
Full or Part Time
Hours per Week
Project Payroll Preference
Project Pay Range
$22.50 - $27.00
Project Work Location
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