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Customer Service Rep I (Remote or Hybrid)
Miami Lakes, FL
Job Description
*Hybrid Schedule for residents in Miami-Dade and Broward County reporting to Miami Lakes, FL Office Location
*Will consider Fully Remote for candidates outside of South Florida (Miami-Dade/Broward County)
SUMMARY: This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on BankUnited's customer service applications. This position is responsible for providing excellent customer service to BankUnited customers and handling calls/customer contact within established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Provides service that makes a difference!
- Maintains call productivity & quality scores well above minimum standards.
- Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
- Furnishes prompt, efficient and accurate service while servicing customer inquiries.
- Demonstrates excellent communication and active listening skills.
- Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
- Handles customer inquiries efficiently and effectively.
- Demonstrates abilities to Cross sell financial services and products.
EDUCATION and/or EXPERIENCE
- HS Diploma or equivalent required
- 0-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred
BankUnited is an Affirmative Action and Equal Opportunity Employer. BankUnited does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
0 to 3 years
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