Principal Responsibilities

• Regularly maintain gas delivery systems that include storage tanks, vaporizers, control panels, telemetry systems, etc. for products to include N2, O2, Ar, CO2, Hydrogen, and Helium systems in the assigned coverage area
• Provides training leadership for CES Region, including recertification of Technicians on particular equipment types
• Teaches classroom training for CES activities to both CES personnel and other interested members of the Messer community
• May lead the occasional install or removal as required by the region for peak shaving
• Assist as required on Bulk tank installations and removals
• Maintain mobile inventories and equipment
• Perform Corrective Maintenance service calls as needed to ensure customer installations are kept running effectively
• Provide key customer contact throughout the life of a Bulk installation contract, including discussing with the customer areas where Messer can help them increase the efficiency of their processes
• Act as a technical resource accompanying the sales organization on customer calls
• Manage subcontractors who provide additional services on site, such as pump repair, tank painting, and snow removal
• Provide revenue generating services on site as needed and directed by Sales, through CES Central Support
• Assist Lead Technician in technician training and qualification, Messer standards implementation, and area support of sales, customer, CES, distribution, and production activities
• Works with inside sales to provide site integration quotes for customers
• Provides project management and coordination for customers as needed
• Follow Messer safety policies, procedures, and goals
• Must be self-motivated and self-sufficient in the customer service environment
• Complete IMSS Chapters as assigned
• Continuous demonstration of superior achievement through PMP performance rating
• Documented competency on current training profile content
• Tracks time and materials on work orders via Prometheus
• Adheres to Drivecam/Smith System driving requirements
• May be asked to support occasional customer call outs on nights and weekends for emergencies or other items needing immediate response year technology degree preferred
• 4 year technical degree preferred in the area of electrical, mechanical, refrigeration or related
• Strong electrical and mechanical skills: soldering (silver and soft), refrigeration, pipe fitting, basic computer-using skills
• CO2 and/or cryogenic experience helpful
• Demonstrated competency in specialized area such as orbital welding, purifiers, high pressure pumps, etc.
• Technical capabilities across all sectors of the CES business
• Strong practical or classroom training presence
• Safety and Detail Oriented
• Bilingual (Spanish / English) preferred