Organizational Development Specialist
Worcester, MA 
Posted 20 days ago
Job Description
Position at UMass Memorial Health
Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #:221996

Title:Organizational Development Specialist

Department:Human Resources

Location:UMass Memorial Medical Center

Posting Date:12/1/21

Shift: Days



Shift Length:40

Position Summary:

This position is responsible for consulting, developing, implementing, and evaluating medical center-wide management and employee development programs through both open and tailored, department-specific initiatives. Designs and delivers a variety of programs to support organizational changes and assists managers with changes using organizational development, continuous improvement, and adult learning theories and practices.

Major Responsibilities:

  • Independently carries out needs assessments, segmenting the targeted audience, selecting and/or designing assessment methods, instruments and data collection and develops the training programs or change interventions consistent with the assessment and the organization's goals and strategies.
  • Consults with administrative, clinical and physician leaders to identify, diagnose and problem solve organizational effectiveness problems and solutions while building positive, value-added relationships with all clients. Designs instructional-, improvement-, or performance-based interventions to build individual and organizational capacity and improve patient satisfaction, employee climate and operational and financial performance.
  • Works directly with the Director, VP of Human Resources, and other organizational leaders to develop, implement and measure workforce strategies enhancing the overall culture and work environment with a focus on management and leadership development, continuous improvement, and performance improvement.
  • Collaborates with other internal subject matter experts (i.e. Quality, Nursing Professional Development, the Center for Innovation and Transformational Change, other HR leadership) across the Medical Center to effectively interpret feedback, deliver leadership and management learning and education programs and measure results.
  • Trains, facilitates and coaches in the areas of leadership, management, culture, teamwork, engagement, execution, continuous improvement, change management, and standard work.

Position Qualifications:


  • Bachelor's Degree.
  • Master's Degree or current enrollment in a Master's program.
  • Lean Green Belt and/or Lean Black Belt certification.
  • Experience teaching and facilitating lean programs and coaching/mentoring lean belt candidates.

  • Minimum four to six (4-6) years of progressively more responsible organizational development related work and managerial experience.
  • A thorough understanding of the principles, theory and practice of large scale change, organizational development, continuous improvement, training and adult learning.
  • Must possess excellent skill at building rapport with clients at all levels, demonstrate relationships are value-added for the client and organization and that the trust built facilitates the exchange of candid and productive feedback.
  • Must be adept at gathering information through probing and listening and gleaning the salient points from the facts presented.
  • Must demonstrate the ability to apply or modify existing OD/training tools based on the specific needs of clients.
  • Must be able to identify group behaviors and needs and determine appropriate interventions on the spot and be skilled at working with difficult groups.
  • Must be able to establish project plans, mobilize resources necessary to complete projects, monitor progress and manage resources.
  • Incumbents in this position must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
  • Specific healthcare experience is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect:

Acknowledge | Listen | Communicate | Be Responsive | Be a Team Player | Be Kind

We're striving to make respect a part of everything we do at UMass Memorial - for our patients and for each other. We're expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMH recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at . We will make every effort to respond to your request for disability assistance as soon as possible.

UMass Memorial Medical Center is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
4 to 6 years
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