Goldschmitt and Associates LLC provides management consulting, custom training development and delivery services, custom computer programming, and systems design for Federal customers, based out of Reston, VA. We offer a diverse and inclusive environment with competitive benefits including flexible schedules and telework whenever the customer allows.
This position is remote; however, all applicants must live within 30 minutes of our location in Oakland, MD. You also must be able to have/get hardwired (not wireless) Internet due to security. All Goldschmitt employees are required to be fully vaccinated or have a fully approved exemption.
Goldschmitt-CRI LLC is seeking Customer Service Representatives (CSRs) to perform contact center support for the federal contract of a nationally recognized leader in student loan servicing. This is a highly professional and fast-paced environment. CSRs will provide efficient and accurate handling of student loan inquiries, perform account changes, and counsel to and establish personalized repayment plans within policies and Federal and State regulations. CSRs will be expected to provide exceptional customer service while adhering to quality expectations for inbound and outbound customer interactions. To protect customer data, the highest levels of privacy and security are required. New Hires will be well-trained to understand federal policies and regulations and the use of customer relationship tools to offer a personalized interaction to meet the unique needs of each customer inquiry.
Must be available to attend training 8 am-5 pm, Monday through Friday, and to successfully complete an 8-week training curriculum. After training is completed, you will be assigned to your regularly scheduled shift. Your assigned shift will be a 40-hour shift during the call center hours, which are Monday - Friday 7 am-10 pm CT, and starting January 2022, Saturday 9 am - 1 pm.
Goldschmitt and Associates is an equal opportunity employer. Goldschmitt and Associates does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.