Client Care Specialist: BUILD SOMETHING MEANINGFUL
To support our company's rapid growth, we are hiring a Client Care Specialist to join our team and assist us in building a best-in-class customer service and support team. The ideal candidate for this role enjoys working directly with both external customers and internal teams to solve problems with curiosity and empathy.
The Success You'll Build: Primary Responsibilities and Impact
Day-to-day operations involve troubleshooting CrowdStreet products and external solutions integrated into the CrowdStreet technology stack. Resolving support cases will involve using your deep product knowledge, technical experience, and troubleshooting ability to research data and product issues, conducting root cause analysis, providing product training, and writing knowledge base articles. You will use your customer service skills to provide consultative training and support to our external customers. You will escalate defects and submit product enhancement suggestions that will improve product usability, reduce support ticket volume, and enhance customer satisfaction.
The experience that will help you succeed:
The competencies you'll need:
The How | Values:
We are a diverse and collaborative organization We are connected and motivated by our common mission and goals:
Harassment, sexism, racism, bullying, aggression, intolerance & corrosive internal politics are unacceptable. Our values and beliefs are reflected in how we hire, coach, train, lead, reward, recognize and work together as a team.
How to Apply
Please submit your resume online with a cover letter stating
This position can be located in Austin TX, Portland OR or Remote in continental US.
Working at CrowdStreet
CrowdStreet believes that the markets are stronger when they are more accessible, transparent, and efficient-for everyone. We are a team dedicated to transforming the world of commercial real estate (CRE) through technology and have been recognized by leading industry publications including Globe St. and CRETech. Our online Marketplace gives investors direct access to commercial real estate investment opportunities, while simultaneously helping real estate sponsors and developers raise capital online.
Headquartered in downtown Portland, our offices overlook historic Pioneer Square. We offer great employee benefits and are committed to fostering a fantastic culture, including moving to a permanent hybrid work environment. To help empower our employees to work where they work best, we're providing everyone with laptops, a monthly stipend to help cover expenses, and the ability to come into the office-under strict safety guidelines-as needed. We're also hosting weekly digital All Hands to keep everyone connected.
Over the years, CrowdStreet has been recognized by top industry publications as a leader in the commercial real estate space. Named by The Oregonian as a 2020 Top Places to Work, CrowdStreet is also a Forbes Top 500 Best Startup Employer, part of the Deloitte Technology Fast 500, the 2020 Oregon Technology Awards Accelerate Company of the Year, and was ranked #5 for "Fastest Growing Private Companies in Oregon & SW Washington" by the Portland Business Journal.
At CrowdStreet, we believe inclusion and diversity are critical in achieving our goals. We understand that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring a breadth of knowledge that makes us collectively smarter and better able to compete. We are committed to recruiting, developing, and advancing a diverse staff and engaging in the hard work that makes that possible.