Manager Family Assistance Program
Purchase, NY 
Posted 30 days ago
Job Description
Manager Family Assistance Program
Job ID 2021-4299
# of Openings 1
Category Human Resources
City Purchase
State NY
Company Atlas Air, Inc
Employment Type (Portal Display) Regular Full-Time

Responsible for developing and maintaining the global emergency preparedness and response policies and procedures to care for the crew members, passengers and their families directly affected by an aircraft accident/incident, ensuring the airline meets and exceeds all assurances required by the Aviation Disaster Family Assistance Act of 1996. Partner with the Business Continuity Department and other cross company teams to test emergency response and business continuity plans addressing potential exposures posed by unforeseen events.

    Lead the development of policies and procedures to enhance the airline's family assistance response to meet and exceed all assurances required by the Aviation Disaster Family Assistance Act of 1996.
  • Maintain all mandated Family Assistance Plan documents with the Department of Transportation (DOT) in collaboration with the Legal Department.
  • Maintain compliance with Family Assistance regulations and International Civil Aviation Organization (ICAO), Civilian Reserve Aviation Fleet (CRAF) and Department of Defense (DoD) requirements.
  • Responsible for developing, scheduling, communicating and facilitating Family Assistance response mock drills and tabletop exercises scenarios with Station staff globally in coordination with the Safety and Ground Operations Departments and our Family Assistance Vendor.
  • Manage the day-to-day relationship with the Family Assistance Vendor ensuring use of all available contracted exercises, training and resources.
  • Maintain awareness of current and proposed legislation relating to aircraft incident/accident response that may impact the company's operational readiness. Escalate any findings to Director Family Assistance and additional departments as applicable.
  • Coordinate with Emergency Response Center (ERC) run by the Safety Department and other operating departments on policies and procedures keeping the Emergency Response Checklist (ERC) up-to-date. Ensure the current Family Assistance Emergency Response Checklist is updated in Veoci for operational readiness.
  • Collaborate with Ground Operations to engage local airport management in locations the company has station operations globally to understand and align on established airport specific emergency policies and procedures.
  • Manage Family Assistance Care Team recruitment and training in partnership with the Director Family Assistance.
  • Maintain up-to-date contact information for all Care Team Members and run Care Team activation drills multiple times per year to ensure operational readiness. Establish and test Care Team Member notifications through Veoci.
  • May be expected to liaise with governmental agencies such as the National Transportation Safety Board (NTSB), Department of State (DOS), Military Affairs Casualties Office and Red Cross during a live response.
  • Liaison with family members and those directly affected by an aircraft incident/accident; assist Care Team Members as needed during an emergency response.
  • Additional duties include working with the Business Continuity Department and other cross company teams to develop and test emergency response and business continuity plans.
  • Serve as a main point of contact for business continuity in the event of other traumatic events.
  • Complete After Action Reviews (AAR) for all drills.
  • All other duties and special projects as assigned.
  • Bachelor's degree in Business Administration or Aviation preferred.
  • 5-7 years emergency response experience preferably in the aviation industry.
  • Multi-department corporate or operational airline experience preferred.
  • Experience in training facilitation ideal but not required.
  • Experience developing and executing emergency response drills and exercises preferred.
  • Possess a valid passport or ability to obtain one.


  • Core Competencies: adaptability, collaboration, curiosity, service-oriented, strives for positive results.
  • Ability to work effectively with senior to executive level members of the organization.
  • Operational awareness 24/7 with ability to travel without notice in the event of an aircraft incident/accident.
  • Ability to travel 10% of the time as needed for training or activations.
  • Able to work in a fast paced environment with the ability to be resourceful.
  • Excellent oral and written communication skills.
  • Professional and polished demeanor.
  • Must possess integrity, honesty and strong work ethic.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

#LI-20 #GH19

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at

To view our Pay Transparency Statement, please click here: Pay Transparency Statement


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5 to 7 years
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