Chief Information Officer, UnitedHealthcare Ancillary & Individual Markets
Basking Ridge, NJ 
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Posted 13 days ago
Job Description

As the Chief Information Officer for the Ancillary and Individual business you will be accountable for strategy, engineering, product delivery and the critical interface between business needs, user needs, and the technology capabilities for the UnitedHealthcare Ancillary and Individual Business which includes Specialty Benefits, Student Resources, Individual, and UMR (TPA/ASO) businesses. In addition to cSuite business relationships, you would own software engineering and delivery for all businesses. You will be expected to recommend technology solutions that can help grow the business, lower operational costs, drive efficiency and provide other business benefit.

Specific responsibilities will include:

  • Works closely with the A&I CEO to support the business plan and enable business outcomes through technology
  • Deliver software optimized for integration with our medical business
  • Lead and coach on Agile product delivery across the organization
  • Work with product managers to ensure clear roadmap and backlogs are in place
  • Establish clear goals and objectives, develop KPIs that will clearly indicate progress towards those goals and business outcomes
  • Simplify technology footprint by enabling enterprise assets and analyzing acquired technology
  • Lead operational, security, performance and stability indicators
  • Actively review customer feedback, while continuously incorporating findings into the product to measurably improve Net Promoter Score (NPS)
  • Hire and develop high performing engineering teams


In this role, you will represent and drive the UnitedHealthcare Technology (UHCT) strategy as follows:

  • Define a platform consolidation plan for the A&I businesses and execute on that plan
  • Implement a migration and integration plan for acquired businesses
  • Select and implement suitable technology to streamline internal operations
  • Design and customize systems and platforms to improve customer experience
  • Remain up to date on industry and technology trends to help provide a competitive advantage
  • Drive E2E architecture and vision in partnership with UHCT Architects
  • Manage internal and external partner integration and performance
  • Ensure appropriate operational and performance monitoring
  • Optimize operating model, throughput, and value we receive for our investments
  • Identify and resolve barriers to effectively plan/build/run of technology assets

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 15 + years of progressive leadership experiences
  • 5 + years of experience in healthcare product development
  • 5 + years leveraging and acting on customer insight data to exceed previously established business goals
  • Previous success leading global software engineering teams of 300+ people and leading through other leaders
  • Experience leading through influence in a large, matrixed, global environment
  • Management of a budget of $25M +
  • Experience managing the work of vendor teams to ensure UHCT quality, security and performance standards are met
  • Track record of success building scalable solutions that support consumer experiences
  • Broad technology experience, including complex systems integration and infrastructure expertise
  • Demonstrated success leveraging technology to meet business objectives
  • History of effective working relationships with cSuite leaders and key business partners to drive change agendas
  • Demonstrated strategic thinking abilities and an enterprise-wide perspective
  • History of executing with excellence: setting purposeful goals and achieving them through intelligent actions, which balancing competing priorities without losing momentum behind execution
  • Leadership style which fosters accountability, transparent communication and innovation
  • High level of emotional intelligence
  • Outstanding collaboration, influencing, problem solving and negotiation skills
  • Proven ability to sell ideas to people outside of your direct team members
  • Innovative orientation and customer first mindset
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • Prior experience serving as a CIO
  • History of building teams from scratch
  • Experience leading integrations & migrations a result of M&A
  • Healthcare Specialty Benefits product background

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.


Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
15+ years
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