Manager, Product Manager- Small Business Bank
McLean, VA 
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Job Description
Job ID: R123096

Center 1 (19052), United States of America, McLean, Virginia

Manager, Product Manager- Small Business Bank

Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One's Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what's next. We've helped over hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checking, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren't just our clients-they're our business partners.

Capital One's Small Business Bank is looking for a Product Manager who is passionate about building transformative digital experiences and willing to go above and beyond to help our customers succeed. In this role you will lead efforts to define and launch destination-state acquisitions and marketing experiences, supporting millions of customer interactions. By extending the reach of Capital One, you'll enable small business owners to have awareness of what Capital One offers for businesses, know that Capital One understands their unique challenges and help them to get to where they need to go next. Focusing on delivering capabilities that offer measurable and personalized support for our acquisitions funnel, you'll be delivering value for our small business customers and supporting Capital One's mission of Changing Banking for Good.

As a Product Manager, you'll be leading initiatives and partnering with internal teams to create experiences that lay the foundation for the way customers interact with Capital One and help them achieve their goals. You'll team with world-class Product Managers, Business Analysts, Designers, and Engineers, collaborating on new product ideas from concept to launch and having a direct impact on business objectives. Successful candidates will demonstrate proficiency in product strategy and the ability to deliver digital experiences to market, while balancing small business customer needs and the regulatory landscape of Small Business Bank.

In this role you will:

  • Relentlessly push to connect in with customer needs and ensure customer is considered in prioritization and trade-off discussions

  • Set product vision and lead road mapping, goal setting, story writing, prioritizing, project execution, A/B testing, and product roll-out strategy

  • Collaborate with internal partners by developing and nurturing relationships

  • Apply strong communication skills to influence product decisions and inspire breakthrough results

  • Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics

  • Define learning agenda and key performance indicators (KPIs) to measure success/failure

  • Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making

  • Lead a team(s) through rigorous process of test and learn with focus on identifying and developing a minimum viable product (MVP)

  • Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization

  • Manage releases + customer support materials, ensure compliance with platform requirements, and shepherd digital channels for customer engagement, communication, and experiences

  • Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams

  • Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 3 years of experience in digital product management

Preferred Qualifications:

  • Bachelor's Degree in Computer Science or Engineering

  • MBA or Master's degree

  • At least 3-5 years of experience translating business strategy and analysis into consumer facing digital products

  • At least 2-4 years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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