Manager, Client Services (R-2021-08-187)
Seattle, WA 
Posted 2 days ago
Job Description

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at .
SXM Media is the leading monetization arm of the largest audio entertainment company in the U.S. Reaching 150M listeners across our portfolio of powerful brands - SiriusXM, Pandora, Stitcher, SoundCloud - we leverage the power of audio to redefine ad experiences with unrivaled content, proprietary research, bespoke creative and production solutions, and live and virtual events.

Position Summary:

This individual will manage a team of client services professionals responsible for seamless campaign execution and high-level client service for advertisers and agencies. The right individual will be a key contributor in the Client Services team and responsible for managing individual contributors, helping ensure accuracy in the execution and maintenance of campaigns, providing guidance on strategic projects, and making decisions. Strong performance management skills and partnership with sales to drive revenue goals is required. This individual will be asked to direct and participate in strategic projects that impact and influence the Pandora services roadmap.

Duties and Responsibilities:

The following are the responsibilities and duties of the role. This is not an all-inclusive list and may vary based on region or sales channel.

  • Facilitates information flow up, down and cross-stream; Makes sure the right people get the right information at the right time
  • Expertly team with direct reports to provide best in class account management across direct, programmatic, performance and broadcast business lines
  • Reviews creative assets and provides guidance to clients on requirements to meet Pandora standards
  • Interprets Pandora Advertising Guidelines and makes exception/approval decisions
  • Manages internal approvals and contract reviews
  • Provides overflow support for team
  • Identifies inefficiencies and provides well-considered solutions with analytical rigor
  • Participates in strategic projects that impact and influence the Pandora services roadmap
  • Effectively delegates appropriate projects throughout organization
  • Interacts with Finance department in regards to billing requests/issues
  • Acts as a business partner with sales leadership to drive revenue goals
  • Cultivates positive business relationships with clients and sales, sales development, sales research, graphic design and technical teams
  • Provides leadership and manages team members while fostering career development conversations
  • Assists with internal strategic initiatives such as vetting out new processes and systems
  • Influences decisions within Client Services and across the broader organization
  • Represents client services in cross functional business initiatives
  • Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements

Minimum Qualifications: :

  • 4+ years' experience in digital/radio advertising operations

Requirements and General Skills:

  • 4-6 years' experience in digital/radio advertising operations
  • BA or BS from accredited university
  • Previous functional account manager experience
  • Knowledge of the interactive advertising marketplace
  • Prior experience with Performance Campaign Management, Programmatic Campaign Management, and Radio broadcast Campaign Management
  • Experience hiring, managing, and training a team preferred
  • Exceptional written/verbal communication skills; polished and professional demeanor
  • Self-motivated, driven, organized, detail oriented, able to multi-task, prioritize and excel in a fast-paced, entrepreneurial environment
  • Strong work ethic; desire to work in an entrepreneurial environment with solutions oriented approach
  • Exercises independent judgment, methods and techniques and evaluation criteria for obtaining results
  • Absorbs stress, deals with ambiguity and calmly leads under pressure
  • Has maturity in judgment to channel ideas given broader context and application

Technical Skills:

  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).

More details about our company benefits can be found !

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Pandora is committed to diversity in its workforce. Pandora is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, ethnicity, race, veteran or disability status. Women and people of color are encouraged to apply.
Pandora is also a VEVRAA federal contractor. Pandora requests priority referrals of protected veterans from each ESDS, as required by regulation.
If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to This email box is designed to assist job seekers who require a reasonable accommodation to the application process. A response to your request may take up to two business days.
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4+ years
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