Support Technician I - Truman Medical Center
Kansas City, MO 
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Job Description

77083BR

Support Technician I - Truman Medical Center

Entry Level/ Junior Professional

Job Description

As a Support Technician I, you will provide day-to-day technical support for end-user hardware and software needs and project-based support onsite. You will be responsible for providing routine, technical support, and maintenance for desktop, laptop, telecom, and network systems including hardware, application software, operating systems, and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. You will also be responsible for prioritizing and escalating issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, you will also perform telecom moves, adds, and changes (MAC work) for end-users with limited support.

Qualifications

Basic Qualifications

  • At least 2 years total combined education and related work experience
Preferred Qualifications
  • Associates degree (Higher Education, Higher National Diploma)
  • At least 1 year of office support, call center or phone support work experience
  • At least 1 year operating systems support work experience
  • At least 1 year of end-user device support and troubleshooting work experience
  • CompTia A+ Certification and / or Microsoft Certifications
  • ITIL Foundations Certification
Expectations
  • Must reside in or around the Kansas City area
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Additional Information

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

As of December 8, 2021, as a condition of employment, all US-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.

Some Cerner positions may be obligated to comply with additional client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available

No

Company Overview

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.







Virtual Eligible

No

Job Family Group

Support Services & Operations

City

Kansas City

State/Province

Missouri

Country

United States

Government Job

NO


Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace. Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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