Role and Responsibilities

Summary

The Server Administrator II participates in all aspects of design, analysis, implementation and support of systems, software or other solutions to Information Technology and acts as contributing member for all assigned projects.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively participates in the maintenance, monitoring, reporting, and support of operating systems, applications, and services
• Perform routine problem analysis and resolution design for systems and applications.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, communication, network, and peripheral equipment problems; makes repairs and corrections where required in accordance with SLA guidelines.
• Participate in design, planning, installation, and support of computer systems, network hardware, software applications, and peripherals.
• Participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices and regulatory requirements.
• Support the IT initiative with routine involvement in the planning/organizing projects (both internal to IT and customer-driven/facing).
• Exercises independent judgment in the planning, scheduling, organizing, controlling and monitoring of IT projects.
• Installs patches and upgrades to server hardware, firmware, and/or software to production platforms.
• Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up.
• Create and maintain System Configuration documentation using industry best practices to meet customer objectives, while maintaining the security and integrity of data and infrastructure.
• Maintain reports regarding system downtime, plans for preventative maintenance, and disaster recovery.
• Active contribution towards Cross-Training initiative for Tier II Platforms.
• Perform and test routine system backups and restores.
• Assist with management of Active Directory, Group Policies, Users and Computers.
• Properly prioritize, coordinate, and escalate unresolved issues or emergencies to other support tiers/teams in accordance with Business Continuity and Disaster Recovery Plans.
• Liaises with end-users, management and other systems departments.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department management.
• On-call for production system support.
• Provide shift-based continuous monitoring of network and storage performance providing Tier 2 & 3 support for a global network infrastructure.

  Qualifications and Education Requirements

• BS degree in computer related curriculum and 4+ years network and operating system experience, or AA degree and 6 years' experience in network and operating system design, test and maintenance or equivalent related experience.
• Experience supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.)
• Experience managing/implementing Windows Server technologies (2008 R2-2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
• Previous experience supporting the following: Microsoft SQL 2008/2012/2014/2016 (DB Maintenance, Access), Microsoft Exchange 2013/2016 (Mailbox maintenance, Database monitoring) , Microsoft IIS 7/8, Linux support (RHEL, CentOS, Ubuntu)
• Previous experience supporting an Enterprise Backup and Enterprise SAN platforms.
• Endpoint management/reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.)
• Solid understanding of Virtualization Platforms (VMware, KVM, Hyper-V, etc.)
• Experience supporting Cisco UCS server infrastructure.
• Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, Load-Balancers, etc.)
• Must be self-motivated and able to work in a team environment.
• Must have well refined troubleshooting skills, ability to determine the root cause of a problem and identify and resolve systemic problems.
• Ability to manage multiple tasks, while effectively focusing on priority issues.
• Ability to create, document, and follow processes and procedures.
• Incumbent must be eligible for DoD Personal Security Clearance.
• Incumbent must hold one or more of the following: CompTIA Security+, CompTIA Server+, Microsoft Certified Solutions Associate (MCSA), VMware Certified Associate (VCA)

  Preferred Skills

• Experience with SAN, NAS, Virtual Storage and Backup technologies (Nimble, Veeam, vSAN, Cohesity, and/or DataDomain).
• Administration experience on Microsoft Enterprise CA - Cert Requests/Monitoring
• Administration experience on Microsoft File Server (DFS-R/DFS-N, ABE) - File Share Requests, Recovery, Permission Management
• Experience with virtualization (VMware vCenter/ESXi, VMware Horizon) - VM Deployment, Monitoring, Configuration
• End-point management/reporting via Microsoft System Center Configuration Manager (SCCM), Widows Server Update Services (WSUS), and GFI LanGuard.
• Familiarity with Information Assurance programs is a plus
• Microsoft PowerShell Scripting for Server/Platform management
• Cisco Certified Network Associate (CCNA), VMware Certified Professional, CompTIA Network+, CISSP

  Security Responsibilities

  Must complywith all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.

• Incumbent must be eligible for DoD Personal Security Clearance.

  Work Environment

• Duties performed in an office environment and manufacturing facility.
• Must be able to work overtime, on and off-shifts as required.
• The employee is on call 24x7 for the resolution of problems and issues.

  Physical Demands

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employee is regularly required to sit, talk or hear, in person, in meetings and by telephone.
• Manual dexterity to operate computers or other standard office equipment; and reach with hands and arms.
• Able to support rack mounted equipment (up to 7 feet off the ground)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here EEO is the Law poster.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.