Senior Technician, Network Operations Center (R-2021-07-76)
Washington, DC 
Posted Today
Job Description

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at .

Position Summary:

Responsible for monitoring and operations of SiriusXM uplink broadcast services and facilities. This includes verifying proper audio and data channel configuration and content for all music, talk and sports channels on all platforms as well as internal and external data services which are broadcast to SiriusXM receivers. Follow standard operating procedures, open incident tickets, and escalate as necessary for all issues. Work with various stakeholders to correcting or reestablish services to minimize subscriber issues. Responsible for creating, maintaining, and updating NOC processes and procedures.

Duties and Responsibilities:

  • Operates the 24x7 SIRIUS XM Washington, DC satellite earth station including the satellite RF uplink, baseband multiplexors, encryption devices, and serial/IP based inputs
  • Responsible for the maintenance, configuration, and reliable operation of computer systems and network connections of the Uplink Distribution System and associated equipment
  • Monitors the system to correct or escalate any security, usability or subscriber impacting issues
  • Monitor System health using preexisting management tools and respond to incidents as they arise
  • Interfaces with Enterprise Control Center Supervisors, Broadcast Operations Controllers, IP Network Operations Center, SXM Systems Engineering and Satellite controller staff
  • Acts as Tier 1/Tier 2 support staff to triage all system anomalies
  • Monitors the disaster recovery systems to ensure readiness
  • Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Performs incident management and reporting
  • Performs fault isolation and root cause analysis
  • Performs other duties as assigned

Supervisory Responsibilities:

  • There are no supervisory responsibilities associated with this job.

Minimum Qualifications:

  • Associate's degree in electronics or equivalent related degree; military training or equivalent experience will be considered in lieu of degree
  • At least 5 years of experience in one or more of the following areas: IP communications network operations; RF transmission system operations; Systems Administration, or a combination thereof
  • Experience in RF systems operations and anomaly resolution.
  • Familiarity with digital network signaling standards, routing, encoding, encryption, multiplexing, modulation and transmission
  • Strong knowledge of Linux environment and networking software, hardware, networking protocols and operational requirements and troubleshooting.
  • Experience with maintenance and replacement of rack mounted computer network equipment and servers.
  • Understanding of X, Ku, and L band RF systems.
  • Ability to read schematics, engineering diagrams, and other data flow diagrams.
  • Able to support a 24-hour/7-day facility; able to work holidays, weekends, and occasional overtime. This is a rotating shift work position.
  • And/or equivalent combination of education and experience preferred.

Requirements and General Skills:

  • Understanding of TCP/IP, QOS, and serial telecommunications protocols.
  • Understanding of RHEL/CENTOS operating environment
  • Understanding of digital and analog modulation methods.
  • Understanding of relational database structures.
  • Good public speaking and presentation skills.
  • Interpersonal skills and ability to interact and work with staff at all levels.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team environment.
  • Ability to pay attention to details and be organized.
  • Ability to project professionalism over the phone and in person.
  • Willingness to take initiative and to follow through on projects.
  • Spelling, grammar, proofreading and editing skills.
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
  • System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
  • Network + certification preferred.
  • A+ certification preferred.
  • Must be able to lift 50 lb.
  • This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.

Technical Skills:

  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
  • Knowledge of TCP/IP and OSI model, Linux OS, Linux script development, and SQL a plus.
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).

More details about our company benefits can be found !

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Pandora is committed to diversity in its workforce. Pandora is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, ethnicity, race, veteran or disability status. Women and people of color are encouraged to apply.
Pandora is also a VEVRAA federal contractor. Pandora requests priority referrals of protected veterans from each ESDS, as required by regulation.
If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to This email box is designed to assist job seekers who require a reasonable accommodation to the application process. A response to your request may take up to two business days.
In your email, please include the following:
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
5+ years
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