This role provides administrative and clinical support to patients and the multidisciplinary team within and outside Home Health Services. Some work will be needed in the hospital - so LOCAL candidates are STRONGLY PREFERRED. The Intake Registration Specialist assists with care coordination and is focused on utilizing a team based approach to improve outcomes for all patients. Staff utilizes a relationship-based culture of professional interpersonal relationships to help assure that safe, efficient, and high quality care can be provided through the efficient allocation of fiscal and personnel resources. The Intake Registration Specialist is responsible for an array of responsibilities varying from accurately and professionally answering a multi-line telephone system, data entry, addressing patients' and clinician requests/concerns, and processes incoming insurance referrals, pre-authorizations, patient scheduling , and performs other related departmental duties which may not be listed in the position description.
Supports the Mission of Frederick Health Hospital, complies with the Frederick Health Standard of Behavior, and accountable to Maryland State Nurse Practice Act or equivalent to licensing body.
Minimum Knowledge, Skills, & Abilities Required:
Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of waking or standing is often necessary.
Ergonomic Risk Factors:
Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.
Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.
Office hours include evening, weekend, and holiday hours to meet patient referral/registration demand.
Bloodborne Pathogen Exposure Risk Category B- may have exposure to blood or body fluids.
Exposure to infectious diseases and potential hazardous materials.
Routine interaction with families, patients, and healthcare professionals in multiple settings.
Extended periods of sitting, typing and reading from multiple computer screens simultaneously.
Physically and emotionally demanding environment.
Must possess intermediate proficiency and accuracy in the use of software programs: Microsoft Word, Microsoft Outlook, Excel, Meditech, Health/Office Wyse. Must have equipment knowledge includes fax, multi-function printer and copiers and other standard office equipment.
Reporting Relationship: Intake/Scheduling Manager