Technical Support Representative
Minnetonka, MN 
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Job Description

Position Overview

Technical Support Representatives are responsible for assisting and educating our customers using a variety of modes including phone, web and chat. Customer inquiries are related to both software, hardware, account management, installation, and best practices relating to our product and industry. We are excited to offer employment in a fun office environment that includes a strong culture that rewards performance. Career advancement is readily available for reliable, motivated, creative, hardworking, and positive individuals!

Primary Responsibilities:

  • Respond to incoming customer inquiries; focusing on quality, technical acumen, and customer satisfaction

  • Clear and thorough documentation of customer interactions

  • Support inquiries include questions relating to:

    • Hardware

    • Software

    • Wireless communications

    • OTAP (Over-the-Air-Programming)

    • Account management (billing)

    • Upgrades

    • Online orders

    • Industry events

  • Research and prepare detailed escalations to second level support which includes Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership

  • Review, manage and follow up on open issues as needed

  • Project work that includes long and short term initiatives

Required Skills:

The ideal candidate should possess excellent written and verbal business communication abilities with demonstrated analytical and technical problem solving skills.

In this fast paced environment work volume quickly fluctuates and a high degree of organization with focus on detail is critical to achieve success in the position.

  • 1-2 yrs experience in a technical support environment, or other customer facing technology fields

  • Demonstrated high quality written and verbal communication abilities

  • Demonstrated proficiency with business software (e.g. MS Office, Salesforce CRM, eMail)

  • Demonstrated customer focus, troubleshooting abilities, and creative problem solving

  • Ability to work assigned shift hours

Preferred Skills:

  • Experience in contact center or "production" environment (e.g. schedule, process, and metrics driven)

  • Experience working with Mobile Communications

  • Experience working with Transportation or Logistics industries

Competencies:

  • Customer Focus

  • Problem Solving

  • Time Management

  • Composure

  • Interpersonal Savvy

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.

PeopleNet is a Trimble Company and part of Trimble's international Transportation and Logistics division. Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D


It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1 to 2 years
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