ALL DAY INTERVIEW EVENT!

• Where: Generac's Corporate Headquarters (S45W29290 Highway 59 Waukesha, WI)
• When: Tuesday, June 15th from 9:00 AM - 4:00 PM
• What: We are looking for motivated individuals to join our Customer Support Team in Waukesha, WI! Come in between 9:00 AM - 4:00 PM for an impromptu interview and a tour of our corporate headquarters! No need to apply or RSVP; Walk-ins are welcomed and encouraged! Email sarah.schmidt@generac.com with any questions!

Customer Support:

The Customer Experience Representative provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. Following training, the hours for this position are 10:30am - 7:00pm, Monday through Friday, and every 5th Saturday.

Essential Duties and Responsibilities:

• Provides excellent customer care to customers in a timely manner.
• Provides accurate information to customers in a friendly manner.
• Seeks out answers to questions within the materials and tools available.
• Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
• Achieves incoming call goals.
• Maintains product knowledge through training and continuing education.
• Fosters a positive team atmosphere in all functions of Customer Support.
• Maintains a “customer first” attitude at all times.
• Performs other duties as assigned.
• Act as SAP Super User within functional area as assigned.

Minimal Qualifications:

• High School Diploma or GED;
• 6 months of experience in a customer support role.

Preferred Qualifications:

• High proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook);
• Intermediate computer skills;
• Excellent verbal and written communication skills;
• Strong customer service skills;
• Excellent problem-solving skills;
• Ability to keyboard 40 wpm while on the phone with customers;
• Ability to provide customer friendly etiquette;
• Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
• Ability to troubleshoot issues, offer accurate information;
• Ability to work independently with a high attention to detail;
• Availability to work first shift hours;
• Accurate grammar, punctuation and spelling; and can do attitude;
• Previous experience using SAP or equivalent ERP.

Distributor Support:

The Distributor Support Representative I is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers. They will work daily with post-sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.

Essential Duties and Responsibilities:

• Provide excellent customer service over the phone and via email communication.
• Transact credit memos, return requests, no charge parts, and incorrect billing exchanges.
• Work cross functionally with teams to find resolution for the customer.
• Prioritize and ensure steady workflow for all assigned distribution channels.

Minimum Qualifications:

• High School diploma or equivalent
• 6 months experience in a customer service role

Preferred Qualifications:

• Previous SAP or other ERP system experience

Knowledge, Skills, and Abilities:

• Strong problem-solving ability
• Excellent verbal and written communication
• Ability to execute and achieve results within established time frame
• Ability to stay calm under pressure
• Ability to key 40 wpm while assisting customers
• Intermediate proficiency with Microsoft Suite (e.g., Word, Excel, Outlook)