Director Employee Service Center
Appleton, WI 
Posted 6 days ago
Job Description

Job Type:Regular

Working at Agropur means being a member of an extended family where simplicity and honesty are part of everyday life, and where the management style is based on integrity, openness and autonomy. You too can join the Agropur family!

Director Employee Service Center

Summary of the position

Reporting to the Senior Vice President of Human Capital, the Director of Employee Service Centre will be responsible for all activities related to the employee experience (employee service centre, human capital process automation, CH business intelligence, payroll, employee and manager support, cohesion of all CH programs, etc.). To do this, he/she will collaborate with colleagues in different functions and ensure that CH business technology is optimized in a customer-centric orientation concept.

Key responsibilities

  • Provides leadership, strategic direction and advice for planning and executing all HC employee experience activities ;
  • Ensure operational CH efficiency through ongoing evaluation, quality assurance and targeted improvement efforts; predicts and oversees operational performance and metrics; adjusts his team's priorities as needed
  • Works with internal client as well as sector managers to:
    • Recommend, influence, implement, measure according to service level objectives and sectors targets
    • Develop strategies, communicate and identify needs based on customer feedback
  • Supports sector managers in resolving critical issues; manages complex cases and approves/disapproves based on the organization's service level agreements, budgets and overall policies
  • Oversees the management, development and motivation of the ESC; works with other HC leaders to plan for the succession of ESC workforce
  • Ensure compliance with privacy and data protection policies and regulations
  • Is a member of the HC Management Committee
  • Works with the HC management team to ensure strategic alignment with HC priorities
  • Facilitates the cohesion and collaboration of the ESC to ensure a high quality service
  • Ensures the professional development of employee experience team and sets the conditions for an attractive workplace

Internal services and external relations

  • Leads the ESC Management Team
  • Works with the HC Management Team (Operations and Centres of Expertise) and other key sectors to ensure that the business needs are met and that all teams work collaboratively
  • Interacts with customer groups and suppliers to develop relationships, agreements and solve all critical issues

Experience and qualifications required

  • Bachelor's degree in human resources, or comparable field; a master's degree in business administration an asset;
  • A minimum of 10-15 years experience in human resources; a minimum of 7 years of experience in a managerial position with similar responsibilities (experience in the food industry an asset);
  • Relevant achievements in shared HR services;
  • Relevant achievements in the development and evolution of the organization on employee technologies, HR operations (specifically Workday and/or Kronos an asset);
  • Knowledge and ease with information technology

Skills profile

  • Business acumen
  • Excellent interpersonal skills
  • Excellent customer service skills
  • Strong analytical, problem-solving and decision-making skills
  • Ability to prioritize and have "an overview"
  • Strong ability to lead and inspire a team
  • Proven leadership skills, including leadership, communications, partnerships, project management and change.

AA/EEO - Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10 to 15 years
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