Loan Ops Specialist II-Quality Control
Houston, TX 
Posted Today
Job Description
Loan Ops Specialist II-Quality Control
Job Locations US-TX-Houston
ID 2021-2021
Category Administrative/Clerical
Type Regular Full-Time

Company Overview:

Veritex Holdings Inc. is a publicly traded bank holding company headquartered in Dallas, Texas. Through our wholly owned subsidiary, Veritex Community Bank, a state-chartered bank, we provide relationship-driven commercial banking products and services tailored to meet the needs of small to medium-sized businesses and professionals. Since our inception, we have targeted customers and acquisitions primarily in the Dallas Metropolitan and Houston markets with 35+ locations. We are a growing and dynamic organization, recently named by Fortune as one of the fastest growing companies in the U.S. The quality of our employees and their dedication to service is what separates us from other banks of any size. We strive to attract and retain exceptional employees who share our commitment to superior customer service, continued growth and organizational success.

Job Summary:

Responsible for quality control (for all new and renewed loans as well as any file maintenance performed). This person will also be backup to the help desk to answer customer calls. The Loan Operations Specialist II is responsible for keeping supervisor up to date on continuing errors so procedure enhancements can be implemented


Responsibilities and Duties:

    Perform quality control on all new and renewed loans booked to the core system which will include commercial, real estate and consumer.
  • Review/perform quality control on file maintenance performed on existing loans to ensure they are valid, on the correct loan and have been properly approved.
  • Escalate individual errors as appropriate to ensure proper resolution and minimize customer service deficiencies.
  • Assist in performing periodic audits to ensure accuracy of records.
  • Escalate individual errors, as appropriate, to ensure proper resolution and minimize customer service deficiencies.
  • Escalate workflow and customer concerns, as appropriate, to maintain established quality standards.
  • Respond to telephone inquiries including, but not limited, to the following:
  • payoff quotes to lending staff
  • research maintenance requests
  • interest paid quotes for tax purposes
  • Maintain confidentiality of Bank records in accordance with Corporate Security Access policies.
  • Participate in project task forces, Bank-wide user groups to represent department on training and system needs.
  • Assist with special projects as required.
  • Perform other duties as assigned.

Job Skills and Qualifications:

  • Microsoft Office - Word, Excel & PowerPoint, ACT.
  • Ability to type at 45 WPM.

Education/Certifications (required)

  • High School Diploma/GED;
  • Three or more years of Loan System Application experience
  • Three or more years in all types of loan & collateral documentation experience.

Work environment and Physical demands:

The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources [Dallas, Texas]

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3 years
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