Customer Experience Manager US & Canada
Somerset, NJ 
Posted Today
Job Description
Customer Experience Manager US & Canada
Department EPOS
Job Locations US
Job ID 2021-10145
Can this position be a remote position? Yes

Audio holds the power to give gaming another dimension. At EPOS we strive to engineer gaming headsets created to provide the ultimate gaming experience.

Building on our worldwide success, we now look to realize an ambitious growth plan together with a Customer Experience Manager, US & Canada Gaming.

Build your success with us

Can you deliver marketing excellence across a broad range of customer platforms? Do you want to implement regional and local brand activities such as sponsorships, SoMe, events, and influencer campaigns? And are you passionate about the customer experience? Then you might be our new Customer Experience Manager for US and Canada.

Experienced, multifaceted marketer

As a Customer Experience Manager in EPOS Gaming, you will be a critical link between Global Marketing, Sales, and our Customers. It is therefore important, that you thrive in the intersection between departments and possess the ability communicate with both internal and external stakeholders.

We are looking for a multifaceted marketer, familiar with both on and offline marketing who understands the importance of excellence in execution. You will be a critical stakeholder securing our brand presence with customers across US and Canada on an operational level.


In particular you will:

    Create and follow up on the regional Trade Marketing Plan and budget
  • Secure the implementation of our campaigns on an operational level across all markets, customers, and channels in your region
  • Ensure optimal implementation of our brand and products on customer websites
  • Ensure optimal implementation of our brand and products in-store
  • Plan and execute Events, Fairs and Trade Shows on a regional level
  • Handle regional brand and campaign initiatives
  • Participate in and manage selected Global Customer Experience projects

You understand our customers and the playing field

It is important that you understand and have experience with the multi-channel universe of today's retailers.


You can tick-off the following skills:

  • Four-year college degree with a concentration in Marketing Communication, Project Management or equivalent work experience.
  • 10 years of Marketing experience strongly desired
  • Self-starter with an entrepreneurial spirit
  • Organized and eager to meet deadlines
  • Modern consumer brand experience, with a clear understanding of audience reach & conversion
  • Digital platform experience
  • Retail promotion creation, planning and execution
  • Fast learner with an international mindset
  • Great communication skills - both verbal and written
  • Experience in working with large retailers such as Best Buy
  • Experience in working with budgets and Trade Marketing plans
  • Background in consumer electronics
  • Experience in working with premium brands
  • Experience with review programs

Join our team

In this role you will be able to create a career in global sales and marketing within the booming industry of global gaming. You will interact with some of the biggest e and retailers across the region and you will be part of a highly motivated international team of skilled audio and business professionals. We value transparency and accountability and so do you.

Let the game begin.

EPOS is part of the Demant group - a world-leading audio and hearing technology group that offers solutions and services to help people connect and communicate with the world around them. The Demant Group operates in a global market with companies in more than 30 countries, employs more than 16,000 employees and generates an annual revenue of DKK 14.5 billion.

Need help finding the right job?
We can recommend jobs specifically for you! Click here to get started.

Oticon, INC. is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10+ years
Email this Job to Yourself or a Friend
Indicates required fields