Financial Services Supervisor
Aberdeen, MD 
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Job Description
Description

APGFCU - Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one member at a time. We are looking for those who want to join this movement and become a part of a growing organization. We offer competitive pay and great benefits.

Summary:

Under the general supervision of Branch Management, perform Teller duties; identify member needs and recommend appropriate Credit Union products and services. Provide high quality member service in a courteous manner. Lead cash management processes to include vault settlement, recommending cash orders, and summarizing and closing out all transactions at the close of business. Perform supervisory duties including but not limited to training transferred and new employees, training employees with balancing or sales deficiencies, ATM cash settlement and general, cash dispenser/recycler settlement and stocking, and ensure teller line is set up each morning prior to opening. Perform account corrections, as necessary. Observe all safety and security policies and procedures. Adhere to all Teller Standards and Branch Operations Guiding Principles.

Essential Duties and Responsibilities:

Daily Teller Duties:

  • Set up cash, machines, and supplies for daily operations.
  • Greet members and process member transactions.
  • Enter member transactions to disburse cash, issue and cash checks, process deposits, withdrawals, loan payments, and account transfers in accordance with established Credit Union procedures and within FSS cash and check authority limits.
  • Process members' utility bills and cash advances.
  • Sell Traveler's checks and money orders.
  • Accurately balance teller drawer.
  • Review and adhere to operational policies and procedures.
  • Communicate questions or problems in a timely manner to supervisor.
  • Research information thoroughly and accurately.
  • Verify all work before disbursing to member.
  • Review input to avoid posting erroneous transactions.
  • Perform Teller Capture procedures to include check scanning, reconciliation and balancing. Supervisory Duties:
  • Perform Check Audits and Branch Audits.
  • Perform dual control duties for:
    • Vault/cash dispenser/recycler settlement
    • Night drop
    • ATM settlement
  • Verify monthly Monetary Instrument Log for completion.
  • Verify cash/check over and short monthly totals.
  • Reconcile fee and transaction entries and direct branch settlement at the close of the day.
  • Approve checks for cashing and depositing within defined authority.
  • Maintain inventory of Travelers Checks, money orders and Credit Union checks and Visa gift cards within established Credit Union policy.
  • Delegate teller line job duties to ensure daily workflow is completed in an efficient and effective manner.
  • Draft station assignments and lunch rotations.
  • Perform operations meetings educating staff of regulatory changes and procedure updates.
  • Partner with the management team during monthly feedback sessions with all tellers and document all areas of performance.
  • Validate teller referral results and assist with monthly review tool evaluations.
  • Supports management with Teller Referral program to include enforcing the Teller non-negotiables, Branch Operations Guiding Principles, Member Protocol, scheduling coaching observations and assisting in the implementation of Teller/MSR support meetings.
  • Provide summary of Teller's performance results to management for performance evaluations.
  • Assist with testing of new systems, products and services, as needed.
  • Provide assistance in researching Teller work to recover differences and resolve complaints.
  • Perform the daily FSS duties accurately with limited supervision.
  • Onboard new tellers as they report to the branch.
  • Work closely with new tellers and verify through observation that all basic teller processes and procedures are practiced and completed.
  • Demonstrate a positive and professional image, strong team skills, and support for the credit union including Credit Union policies and procedures.
  • Coach new tellers on cross selling products and services and be available during the day to assist tellers with situations where corrections or research is needed.
  • Assist tellers during balancing and if an out of balance situation occurs, guide teller on process for locating the outage and correcting the steps to prevent reoccurrence of the error. Cross-Sell/Member Service:
  • Maintain a solid knowledge of all Credit Union products and services.
  • Respond to member inquiries, identify needs and recommend appropriate products or services.
  • Periodically conduct Best Way meetings for Tellers.
  • Assist the management team in facilitating product knowledge presentations.
  • Maintain monthly Teller referral score at a 3.0 or better as outlined within Teller standards.
  • Process member requests for PIN, name and address changes as requested.

OTHER:

Perform other similar or related duties, as required or directed.

Must have a flexible schedule; be available to work Saturdays and travel to all branch locations.

Qualifications:

EXPERIENCE: Three years of experience as a teller at a financial institution required.

EDUCATION: Equivalent to a high school diploma.Supervisory experience desired. Sales experience preferred.

PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift coins or money bags. The employee must occasionally lift and/or move up to 50 pounds.

KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of financial institution procedures, basic principles of debits and credits, personal computers and software applications, and business office equipment, commercial mathematics, check cutting and duplicating. Requires professional interpersonal and interaction skills, organization and oral communication skills; must have the ability to work as part of a team and handle a multi-tasked, fast-paced environment. In depth knowledge of all teller policies and procedures is required. Excellent communication skills, and must be a strong team player. Must display an upbeat and professional demeanor at all times that portrays a positive role model for other tellers to follow.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law posterhttp://www1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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