The Chicago Council on Global Affairs is a community where people who care about global affairs can connect — in person or virtually — with each other and with global leaders, influencers, and experts to explore ideas that will shape our future.
If you are passionate about our work, bringing people together and our mission that drives our work, apply today.
THE CHICAGO COUNCIL ON GLOBAL AFFAIRS MISSION
The Chicago Council on Global Affairs is an independent, nonpartisan organization that provides insight on crucial global issues, advances policy solutions, and fosters dialogue about what is happening in the world and why it matters to the people in Chicago, the United States and around the globe
The Junior Salesforce Administrator is dedicated to maximizing efficiency and capitalizing on the full features and benefits of Salesforce based on user needs. The administrator will work closely across the organization with functional leaders, organizational teams, and subject matter experts regarding Salesforce user questions, promoting adoption, keeping current on new releases, AppExchange solutions and more. The position will perform basic system updates, use declarative development methods such as workflows, process builder, and flows, and support reporting needs.
Responsibilities include, but are not limited to:
In partnership with the Director, Database Services, the position will administer multifunctional aspects of the Council’s Salesforce database and its integrated platforms (FormAssembly, Chargent, Cvent, Conga, Pardot, Rollup Helper, Spanning, etc.).
Develop reports, dashboards, and processes to continuously monitor data quality and meet user needs
Manage ongoing support requests and administrative user needs, triage and resolve issues using Salesforce Cases
Support ongoing development and updates to Council business processes to effectively leverage Salesforce
Liaise with external vendors as needed to resolve issues, implement new updates, and facilitate communications
Investigate, analyze and resolve all necessary issues to ensure data quality and integrity vital to the ongoing operations of the Council
Perform other projects as assigned
Minimum of 1 to 2 years of relevant database management experience or experience in another relevant field, preferably in a nonprofit/membership organization
1 to 2 years of experience with Salesforce required. Salesforce Administrator certification and experience with Salesforce NPSP preferred
In-depth knowledge of the Salesforce platform and functionality
Exceptional ability to create and maintain Salesforce databases
Knowledge and experience using de-duping, loading, and exporting using Data Loader and DemandTools
Proficiency in creating Salesforce permission sets, profiles, and managing access
Experience with DemandTools, Cvent, Conga, Form Assembly, and Pardot preferred but not required
Ability to work effectively and efficiently under pressure in a fast-paced environment with competing and changing priorities, juggle multiple tasks and requests
Superior analytical skills; keen attention to detail
Proactive self-starter: ability to work well independently and as part of a team
Strong written and verbal communication skills
As the premier, nonpartisan global affairs organization in America's heartland, we believe an informed, engaged public with access to fact-based and balanced views on global issues helps to ensure effective US engagement and supports a more inclusive, equitable, and secure world.
We are an equal opportunity employer and do not discriminate on the basis of actual or perceived race, color, sex, sexual orientation, gender identity, national origin, ancestry, religion, age, handicap or disability, marital status, military service or veteran status, genetic information, or for any other reason prohibited by applicable law.