Business Systems Analyst - CRM
Plymouth Meeting, PA 
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Posted 1 day ago
Job Description
Job Details
Level
Experienced
Job Location
Corporate Headquarters - Plymouth Meeting, PA
Remote Type
N/A
Position Type
Full Time
Education Level
Bachelor's degree preferred
 
Salary Range
Undisclosed
Travel Percentage
Negligible
Job Shift
Day
Job Category
Information Technology
Description

POSITION SUMMARY
Support ECRI Institute's 50-year mission of advancing effective evidence-based healthcare worldwide. Work with IT Development Managers, teams of ECRI Platform & Software Engineers, and our respected and accomplished business partners, working together onsite at ECRI's scenic suburban world headquarters in Plymouth Meeting, PA. Benefit from a healthy work-life balance while staying on the leading edge of technology and thriving in an innovative startup-like culture minus the risk. Sleep well knowing you are helping achieve a world where safe, high-quality healthcare is accessible to everyone.
As part of the Information Technology Team a Business Systems Analyst under the guidance of the BSA Manager and respective development managers participates in the creation of new products and features from the idea stage to launch. In this role, the Business Systems Analyst acts as the liaison between the business stakeholders and the development team to create user stories and acceptance criteria to support the development of high-quality desktop, browser-based and native mobile applications across multiple projects used by ECRI business users and thousands of organizations in the USA and worldwide.
We are ONLY accepting direct applicants, not via agencies.
ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements(s)

  • Participate on an agile team as a Business Systems Analyst
  • Create and define User Stories and Acceptance Criteria that meet the business unit's needs.
  • Create process models, specifications, diagrams, and charts to provide direction to developers
  • Develop and conduct peer reviews of the acceptance criteria to ensure that requirements are correctly interpreted.
  • Partner with the development team to ensure defined User Stories are reflected in the technical design and development.
  • Create, edit, prioritize and manage the backlog of User Stories
  • Participate in planning, estimation, daily standup and retrospective meetings
  • Responsible for reviewing and accepting completed User Stories
  • Communicate changes, enhancements, and modifications of the requirements to stakeholders so that issues and solutions are understood.
  • Deliver internal training on new feature enhancements or products to the business unit.

Accountability Metrics:

  • Requirements which meet the needs of the market as defined by the business
  • On time high quality delivery of projects
Qualifications

Experience:

  • 3+ years' experience as a Business Systems Analyst
  • 3+ years' experience in Agile Methodologies (Scrum, Kanban)
  • Healthcare business experience preferred
  • CRM knowledge a plus
  • Proficient in all aspects of the Software Development Life Cycle
  • Experience using issue tracking tools to manage the release process
  • Highly self-motivated and directed with a keen attention to detail.
  • Excellent written, oral, interpersonal, and presentational skills
  • Proven experience working with cross-functional and virtual teams
  • Strong team player with ability to multi-task
  • Regional resident preferred, must be available during ECRI core hours, 10 am to 3 pm EST, onsite attendance at our Plymouth Meeting, Pennsylvania location may be required up to 20% per month.

Education: Bachelor's degree in Computer Science or related field preferred, or equivalent experience

Computer Skills:
Proficient with Microsoft Office 2007+
Proficient with Microsoft Visio
Proficient with Atlassian Jira or other issue tracking tools
Proficient with Atlassian Confluence or other collaboration tools

PHYSICAL DEMANDS

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand

O

Lift/Carry

Walk

F

10 lbs or less

O

Sit

C

11-20 lbs

N

Manually Manipulate

C

21-50 lbs

N

Grasp

O

51-100 lbs

N

Reach Outward

O

Over 100 lbs

N

Reach Above Shoulder

N

Speak

C

Push/Pull

Climb

N

12 lbs or less

N

Crawl

N

13-25 lbs

N

Squat or Kneel

N

26-40 lbs

N

Bend

N

41-100 lbs

N

Other Physical Requirements

  • Vision (Near)

Work Environment

  • Hybrid Virtual Work Environment

Assigned Location

  • Plymouth Meeting, PA


#LI-Remote

Equal Opportunity Employer-Disability and Veteran


EOE Minority/Female/Disability/Veteran

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Day
Salary and Benefits
Undisclosed
Required Experience
3+ years
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