This position is for the Power Tools and Lifting & Materials Handling division of Ingersoll Rand. Role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. Inside sales specifically focuses on cold-calling, reengaging inactive accounts, and competitive customer conversion. As the Inside Sales Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities. This position will be located on-site at the Dallas Customer Center located in West Dallas.
This position will allow someone to gain the necessary communication, selling, negotiation, and technical skills to transition into an Account Manager role in the future.
Proactively contacting current and potential customers to generate sales of Power Tools, Lifting and Material Handling products, services, and parts.
Generate quotes and follow up with customers and outside sales team to ensure quotes successfully transition to orders. Manage these orders to ensure delivery schedule is achieved.
Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
Target inactive and competitive accounts for conversion.
Utilize parts program to obtain business.
Mentor peers and share best practices with those less experienced as needed.
Ensure the order process is complete and error-free.
Ensure environmental, health and safety compliance.
Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
Prepare all sales and activity reports, presentations, studies and research as requested.
Bachelor’s Degree in Engineering or Industrial Distribution preferred, Associates Degree required
Desire to be in outside sales in the future
Excellent communication skills
Customer service focus – understand the need, solve problems, and respond in an efficient manner
Organizational skills – ability to manage time and multi-task.
Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.
Experience in Siebel and/or Oracle preferred but not required
Industrial tool, hoist or parts experience preferred but not required
Bilingual (English/ Spanish) preferred but not required
#LI-SS2 We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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