Customer Service - Bilingual Spanish - Remote
Colorado Springs, CO 
Posted 13 days ago
Job Description

Join a Denver Post 2020 Top Workplace in Colorado!  

Now Hiring for January 2021! 

If you're a problem-solver with a passion for helping others, join our team as a bilingual customer service representative.  Supporting and building trust with our customers, you'll service their unique needs while also offering available products. We've got you covered on the training - which will provide you with a solid base of insurance knowledge, so you'll feel confident serving our customers.  You'll also benefit from a collaborative environment, along with ongoing coaching and development.  

Starting your role from the comfort of your home, you'll be provided office equipment and virtual training. However, as circumstances change, such as the situation with COVID-19, you may be required to work full-time in our office location.

Must-have qualifications

  • One or more years of college education or relevant work experience
  • Work or educational experience must include:
    • Customer service, sales and/or influencing others
    • Fast paced and changing environment
    • Multitasking and time management skills
    • Effective verbal and written communication skills
    • Computer skills
  • Fluent in Spanish and English (speak and read)
  • Live within 75 miles of the Colorado Springs site

Pay rate: $16.75 to $18.90 per hour depending on experience and position, plus:

  • An additional 10-15% when you work evening or weekend hours
  • Performance-based rewards

Schedules will include a weekend day and could include evening hours after completion of training.


Work from home office details

  • Designated workspace free from noise and other distractions
  • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 3mbps up
  • Computer or router physically connected to the modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector


  • Gainshare bonus up to 16% of your eligible earnings; Progressive rewards each of us with an annual bonus based on company performance
  • 401(k) with dollar-for-dollar company match up to 6%  
  • Diverse, inclusive and welcoming culture with Employee Resource Groups
  • Career development and tuition assistance
  • Wellnessprograms to help you maintain a better quality of life
  • Medical, dental and vision,including free preventive care

 Equal Opportunity Employer

Job: Contact Center
Primary Location: United States-Colorado-Colorado Springs
Schedule: Full-time
Employee Status: Regular
Work From Home: Yes


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
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